Lilibeth Pena
Boca Raton,FL
Summary
Proven Front Desk Receptionist with a track record of excellence at Front Desk Position, adept in customer service and time management. Demonstrated ability to enhance patient experience through effective communication and detailed attention, boasting the highest walk-in percentage monthly. Skilled in ECW and managing bilingual (English-Spanish) phone systems, showcasing adaptability and strong organizational capabilities.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Front Desk Position
09.2022 - 08.2024
- Adeptly manases a muli-lines Phone and pleantly greeted all patients
- Scheeduled appointments ,registered patients and distributed sample pharmaceuticals as prescribed
- Throughly researched newly identified diagnoses and / medical procedures to expand skills and knowledge.
- Constantly showed the highest average daily rate and walk -in percentage per month
- Perform simple booking activities, such as balancing cash accounts,
- Greeted members entering establishments,check membership and directer or escorted then to specific destination,
- Operated telephone to answer , screen ,or forward calls , provider information ,took message or scheduled appointments
- Excellent communication interpersonal skills
Education
High School Diploma -
Boca Raton High School
Boca Raton, FL08.2007
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Client ans service communication,
- Filling and records management
- ECW
- Management and multilingual phone system
- Document filling
- Adaptability
- Strong organizational and administrative skills
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Front Desk Position
09.2022 - 08.2024
High School Diploma -
Boca Raton High School
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