Summary
Overview
Work History
Education
Skills
Timeline
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Lilith Riccardi

Washington,NJ

Summary

Dynamic professional with extensive experience at Clinton McDonald's, excelling in customer service and technical troubleshooting. Proven track record in enhancing team performance and resolving issues efficiently. Skilled in cash handling and employee training, consistently fostering a positive dining experience while ensuring operational excellence.

Overview

2027
2027
years of professional experience

Work History

Crew Member

Clinton McDonalds
Clinton, NJ
05.2010 - 2014
  • Operated cash register and processed customer transactions efficiently.
  • Collaborated with team members to streamline drive-thru operations during peak hours.
  • Prepared food items according to safety and quality standards.
  • Maintained cleanliness of workstations and dining areas to enhance customer experience.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.

Shift Manager

ClintonMcDonalds
Clinton, NJ
2014 - Current
  • Supervised team performance to ensure efficient operations during peak hours.
  • Coordinated shifts and delegated tasks to optimize workflow across all stations.
  • Resolved customer complaints promptly, enhancing overall dining experience and loyalty.
  • Trained and mentored new employees to maximize team performance.

OTP Pro

Clinton McDonalds
Clinton, NJ
05.2022 - Current
  • Completed troubleshooting and diagnostics on company resources.
  • Collaborated with cross-functional teams to implement software upgrades and system enhancements.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Assisted in troubleshooting technical issues, ensuring timely resolution and minimal disruption to operations.

Education

High School Diploma -

North Hunterdon High School
Annandale, NJ
06-2011

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Opening and closing procedures
  • Punctual and reliable
  • Issue troubleshooting
  • Technical troubleshooting
  • Hardware upgrades

Timeline

OTP Pro

Clinton McDonalds
05.2022 - Current

Crew Member

Clinton McDonalds
05.2010 - 2014

Shift Manager

ClintonMcDonalds
2014 - Current

High School Diploma -

North Hunterdon High School
Lilith Riccardi