Ilona Stock
Jacksonville
Summary
Dynamic barista with extensive experience at Casa Monica Hotel, first Marriott Autograph hotel, excelling in espresso machine operation and customer engagement. Proven ability to enhance sales through personalized beverage creation and effective up-selling. Skilled in training new hires and maintaining a positive atmosphere, ensuring exceptional service and customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista
Casa Monica Hotel
01.2025 - Current
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Maintained regular and consistent attendance and punctuality.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Sales Associate
Gate Gas Station
09.2025 - 12.2025
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
Barista
Starbucks
09.2020 - 04.2024
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Followed exact recipes for mixing and preparing beverage and food items.
- Packaged bagels, muffins and other food items for customer purchase.
- Helped management keep adequate supply on hand by notifying of shortages.
Education
Bachelor - Psychology
Keiser University
Jacksonville, FL09-2027
High School Diploma -
Benton High
Benton, Ar05-2006
Skills
- Dining room maintenance
- Up-selling
- Espresso machine operation
- Display case merchandising
- Tea expertise
- Time management
- Conflict mediation
- Cash handling
- Positive and professional
- Food preparation
- Point of sale operation
- New hire training
Accomplishments
- Promoted to shift leader after 5 months.
- National Society of Leadership and Success (NSLS) Nomination. October 2025.
- Maintained performance and reliability while working full-time and attending school full-time.
- Actively planning graduate school (MA in Marriage and Family Therapy.)
- Led daily operations in a high-volume hospitality environment.
Certification
Food Safe for 2025
Coffee Training Certificates- every half a season.
Languages
English
Native or Bilingual
French
Elementary
Spanish
Elementary
Timeline
Sales Associate
Gate Gas Station
09.2025 - 12.2025
Barista
Casa Monica Hotel
01.2025 - Current
Barista
Starbucks
09.2020 - 04.2024
Bachelor - Psychology
Keiser University
High School Diploma -
Benton High