Liljana Otapa
Oconomowoc
Summary
Dedicated professional with experience in scheduling and customer service. Known for multitasking efficiency and a strong work ethic, contributing to improved appointment management and enhanced client satisfaction in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Scheduling Coordinator
Always Best Care
New Berlin, WI
05.2024 - Current
- Managed appointment calendars using electronic scheduling systems to enhance operational efficiency.
- Reduced staff overtime with effective shift planning and coordination.
- Coordinated daily schedules for 30+ staff members, ensuring optimal coverage and productivity.
- Coordinated scheduling for caregivers, optimizing resource allocation and client coverage.
- Developed workflow processes that improved appointment confirmation rates and reduced cancellations.
- Facilitated communication between clients and caregivers, ensuring service expectations are met.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
CNA
Starling At Nocatee
Jacksonville, FL
08.2023 - 12.2023
- Assisted residents with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained accurate patient records in compliance with healthcare regulations.
- Facilitated communication between residents and healthcare providers to enhance care quality.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Documented patient information and care activities in electronic health record.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
Childcare Assistant Teacher
KinderCare Learning Centers
Menomonee Falls, WI
10.2022 - 07.2023
- Assisted in developing and implementing age-appropriate curriculum activities.
- Assisted in maintaining a clean and orderly classroom environment, ensuring compliance with health and safety regulations while supporting an optimal learning space for students.
- Collaborated with lead teachers to assess student progress and adjust learning plans.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Served as a reliable source of support for lead teacher during times of absence or need for additional assistance in the classroom.
- Maintained accurate records of student progress and behavior, allowing for timely interventions when necessary.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Established positive relationships with students and families.
Salesperson
Steinhafels Furniture
Menomonee Falls, WI
07.2021 - 09.2022
- Demonstrated in-depth product knowledge, guiding customers in making informed purchasing decisions.
- Developed strong customer relationships, enhancing sales opportunities and customer satisfaction.
- Executed effective merchandising strategies to optimize product visibility and drive sales performance.
- Collaborated with team members to achieve monthly sales targets and improve overall store performance.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Contributed to team objectives in a a fast-paced environment.
- Presented a professional image consistent with the company's brand values.
Education
High School Diploma -
Nathan Hale
West Allis, WISkills
- Patient scheduling
- Scheduling expertise
- Database management
- Data entry
- Appointment management
- Verbal and written communication
- Call management
- Multitasking efficiency
- Customer service
- Strong work ethic
- Problem-solving
Timeline
Scheduling Coordinator
Always Best Care
05.2024 - Current
CNA
Starling At Nocatee
08.2023 - 12.2023
Childcare Assistant Teacher
KinderCare Learning Centers
10.2022 - 07.2023
Salesperson
Steinhafels Furniture
07.2021 - 09.2022
High School Diploma -
Nathan Hale