Lillan Galina Maturell Rojas
Orlando,Florida
Summary
Adept at enhancing customer satisfaction and streamlining checkout processes, I boosted sales and customer loyalty at Bravo Supermarket OBT through expert cash handling and exceptional service. Mentoring staff and resolving complaints with professionalism, my blend of patience, empathy, and financial acumen significantly contributed to a positive shopping environment.
Overview
2
2
years of professional experience
Work History
Cashier
Bravo Supermarket OBT
02.2024 - 09.2024
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Cashier
Bravo Supermarket East Colonial
03.2023 - 02.2024
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Addressed customer needs and made product recommendations to increase sales.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Improved efficiency, organized checkout area for optimal workflow.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Increased sales of promotional items by informing customers about current offers.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
High School Diploma -
IPVCE José Marcelino Maceo Grajales
Guantánamo, Cuba03.2022
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Cleaning and sanitizing
- Customer service excellence
- Money Handling
- Cash handling and management
- Payment Processing
Timeline
Cashier
Bravo Supermarket OBT
02.2024 - 09.2024
Cashier
Bravo Supermarket East Colonial
03.2023 - 02.2024
High School Diploma -
IPVCE José Marcelino Maceo Grajales
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