Lillee Alford
Juneau,AK
Summary
Passionate about promoting a cheerful energy in the workplace and always eager to learn more about how to better myself in a professional work setting. Focused on growing organizational skills and providing quality service. Enhanced customer experiences by doing my best to understand their desires and providing optimal solutions, as well as clear communication. Solid team player with room to grow and a hardworking personality.
Overview
1
1
year of professional experience
Work History
Playzone Attendant/Front Desk Agent
Rainforest Playzone
07.2023 - Current
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected membership fees, rung up concession and in person purchases.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, memberships and day passes.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Worked well in a team setting, providing support and guidance.
Laundry Worker/Housekeeper
Four Points Hotel
06.2022 - 10.2022
- Collected soiled linens and clothing and pretreated stains.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Applied chemicals, sanitizers and powders safely and correctly.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Education
Raven Homeschool
Juneau, AK05.2024
Skills
- Payment Oversight
- Personable Demeanor
- Guest Ledger
- Administrative Support
- Guest Services
- Customer Service
- Payment Collection
- Credit and Cash Transactions
Timeline
Playzone Attendant/Front Desk Agent
Rainforest Playzone
07.2023 - Current
Laundry Worker/Housekeeper
Four Points Hotel
06.2022 - 10.2022
Raven Homeschool
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