Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lilli Martin

McClave,CO

Summary

Motivated Waitress with experience serving customers in busy, fine dining restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader offering clear, comprehensive and supportive supervision. Friendly worker with experience in fast-casual and counter service. Fine dining expert and cheese connoisseur with extensive beverage and food knowledge. Dynamic presence known for enhancing customer experience at high-end dining locations. Outgoing waitress/manager with experience working both FOH and BOH. Focused and hardworking team member knowledgeable in food safety and sanitation guidelines. Commended for having solid attendance record and delivering exceptional customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills and eager to accomplish goals. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws. Good with accounting and numbers such as desk work and or desk communication. Trustworthy Teller skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude.

Overview

5
5
years of professional experience

Work History

Waitress Supervisor

Wally Bs Seafood And Steakhouse
12.2021 - 09.2023
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
  • Greeted new customers, discussed specials, and took drink orders.
  • Helped with money circumstances when people needed refunded or other money orders.

Babysitter

Lighthouse Daycare
01.2020 - 08.2023
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Prepared healthy snacks and meals, for all ages.

Cashier

Clearwater Store And Cafe
01.2019 - 08.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Counted and added drawers both in the store and cafe at the end of night.
  • Helped waitress and take care of customers when needed.
  • Did some of the main food ordering and helped with stocking.

Education

Bachelor Of Applied Science - Science Education

James Madison University
Harrisonburg, VA
07.2023

Skills

  • Task Delegation
  • Management Support
  • Food and Beverage Pairings
  • Upselling Techniques
  • Won volleyball championship of 2017
  • Made honor roll of my class every year
  • Traveled for both gymnast and volleyball meets
  • understand business management

Languages

Spanish
Limited Working

Timeline

Waitress Supervisor

Wally Bs Seafood And Steakhouse
12.2021 - 09.2023

Babysitter

Lighthouse Daycare
01.2020 - 08.2023

Cashier

Clearwater Store And Cafe
01.2019 - 08.2023

Bachelor Of Applied Science - Science Education

James Madison University
Lilli Martin