Lillian Ares
Miami,FL
Summary
A Caring Nursing Student with a calm disposition and excellent crisis management abilities, I am also a hardworking employee with customer service, multitasking, and time management abilities. I am dedicated to giving every customer a positive and memorable experience. I am an observant and conscientious collaborator with knowledge of nursing and medical terminologies paired with a strong passion for helping others.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Energy Fit & Spa
Doral, FL
04.2022 - 07.2022
- Resolved any customer complaints or issues in a timely fashion.
- Provided excellent customer service by responding quickly to inquiries via phone or email.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Performed data entry into computer systems to maintain accurate records of customer information.
Front Desk Receptionist
Optimal Fit Spa
Doral, FL
09.2021 - 02.2022
- Responded to customer inquiries via phone, email, and in person.
- Compiled and prepared reports and documents as requested.
- Created and managed digital and physical filing systems for records, correspondence, and other material.
- Provided administrative support including photocopying, faxing, and filing.
- Managed company calendar and scheduled events.
Sales Associate
Express Factory Outlet
Sweetwater, FL
11.2020 - 08.2021
- Maintained up-to-date knowledge of store merchandise and policies.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Processed credit card transactions quickly and securely.
- Assisted customers with product selection, sizing and styling.
Education
High School Diploma -
Ronald W. Reagan/Doral Senior High School
Doral, FL06-2021
Associate of Science - Nursing
Miami Dade College
Miami, FLSkills
- File Organization
- Spreadsheet tracking
- Customer assistance and interaction
- Team Collaboration
- Skilled in Word and Excel
- Basic nursing care
- Privacy and confidentiality
- Multilingual
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Full Professional
Certification
- BLS issued July 2023
References
References available upon request.
Timeline
Front Desk Receptionist
Energy Fit & Spa
04.2022 - 07.2022
Front Desk Receptionist
Optimal Fit Spa
09.2021 - 02.2022
Sales Associate
Express Factory Outlet
11.2020 - 08.2021
High School Diploma -
Ronald W. Reagan/Doral Senior High School
Associate of Science - Nursing
Miami Dade College