Lillian Davis
San Antonio,Texas
Summary
Enthusiastic and motivated individual passionate about customer service and learning new things. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. People person that feels fulfilled when job is completed successfully.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
HEB Grocery Store
08.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided training and support to new associates to help provide high-quality customer service.
- Bagged customers items in a methodical and timely manner.
- Gathered carts from the parking lot and brought them back to the front of the store quickly
Waitress
Rio Terra Senior Living
12.2022 - 08.2023
- Responsible for setting up dining room before service
- Assisted in meal prep before the meals which included chopping and blending food and fruit, as well as plating dishes for service.
- Responsible for taking drink and food orders, running food and assisting the residents with anything else they need in a polite and timely manner
- Responsible for bussing and clearing tables, cleaning and disinfecting dining room and setting up dining room for the next meal service.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Collaborated with team members to consistently provide efficient service during peak hours.
Production Mixer, Waitress and Cashier
Scooped Cookie Dough Bar and Cafe
02.2021 - 12.2022
- Responsible for production and packaging of cookie dough for the store and also our secondary locations
- Responsible for making panini style sandwiches on weekdays
- Responsible for table side service for brunch on the weekends
- Responsible for cashiering when people make a purchase.
- Accurately measured and blended materials according to specifications.
- Completed large-batch blending by measuring out materials and using industrial-sized mixers to distribute materials evenly.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
Education
Associate of Arts -
San Antonio College
San Antonio, TX05.2024
Skills
- Customer service
- Communication skills
- Food service
- Restaurant experience
- Time management
- Teamwork
- Leadership
- Food Production Experience
Awards
Go Public Art Award- 5th place
Extracurricular Activities
Two years ago I was the assistant coach to my little sisters volleyball team, it was very rewarding to see the girls grow and it taught me the importance of being a good leader and role model. This year I have been on my colleges volleyball team and I learned more about how to work as a team and how much it takes to succeed and become better. I also had my art piece from my 3D design class picked by art critics to be in this years student art exhibit.
Timeline
Customer Service Associate
HEB Grocery Store
08.2023 - Current
Waitress
Rio Terra Senior Living
12.2022 - 08.2023
Production Mixer, Waitress and Cashier
Scooped Cookie Dough Bar and Cafe
02.2021 - 12.2022
Associate of Arts -
San Antonio College