Lillian Gentile

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Maintained up-to-date knowledge of product and service changes.
• Responded proactively and positively to rapid change.
• Processed customer service orders promptly to increase customer satisfaction.
• Interacted with customers by phone, email, or in-person to provide information.
• Loaded, unloaded, and moved material to and from storage and production areas.
• Checked packages and merchandise for damage and notified vendors.
• Performed general housekeeping and cleaning tasks.
• Completed clerical tasks such as filing, copying, and distributing mail.
• Performed data entry with speed and accuracy.

Filing documents and answering calls.