Lillian Gittings

• Built strong relationships with clients through consistent communication and excellent customer service.
• Responded to customer calls swiftly to resolve issues and answer questions.
• Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
• Maintained high standards of customer service by multitasking for effective time management
• Built relationships with clients using active listening and issue resolution to provide excellent service.
• Consistently exceeded monthly sales quotas by effectively presenting product offerings to potential customers.

Commercial lines agent

• Managed approximately 30 incoming calls, emails and faxes per day from customers.
• Cross-sold insurance products to existing clients to reach sales targets.
• Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
• Prepared and reviewed insurance applications to verify compliance with regulations.

• Performed audit on customer accounts to ensure accuracy and updated information
• Maintained detailed records of all client interactions, ensuring timely follow-ups and proper documentation for future reference.
• Developed a comprehensive understanding of personal lines insurance products, enabling accurate policy recommendations for diverse clientele.
• Increased customer satisfaction by providing personalized insurance solutions tailored to individual needs.