Lillian Gresham
Birmingham,AL
Summary
Dynamic supervisor with a proven track record at the United States Postal Service, excelling in employee training and performance evaluation. Spearheaded strategies that enhanced customer service and team productivity, fostering a motivated work environment. Adept in regulatory compliance and conflict resolution, ensuring operational excellence and safety across all levels.
Motivational Supervisor with many years of experience monitoring, coordinating and allocating employee efforts to achieve organizational goals. Proven track record with continuous improvement, performance growth, and schedule management.
Overview
30
30
years of professional experience
Work History
Supervisor
United States Postal service
Birmingham, AL
05.1999 - Current
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Directed and supervised team of 15 employees in daily operations.
- Created new strategies for improving customer service standards within the organization.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Developed strategies to improve team performance and productivity.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Collaborated with other departments to coordinate workflow processes between teams.
- Trained new employees on company policies and procedures.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
Data Entry Clerk
Bank Of America, N.A.
Chicago, Illinois
04.1995 - 06.2001
- Maintained updated knowledge of industry trends related to data entry operations.
- Assisted colleagues with resolving any issues related to data entry operations.
- Compiled reports based on gathered information.
- Requirements for employment based on my keystrokes
- Entered account information for several companies
- Identified discrepancies between source documents and entered data.
- Provided support to management staff in regards to data entry processes.
- Reviewed, corrected or deleted data, verifying customer and account information.
- Reviewed and updated account information in company computer system.
- Maintained database by entering new and updated customer and account information.
- Exceeded quality goals to support team productivity.
- Discussed project scope and objectives with supervisors to understand particular data needs and develop input guidelines maximizing database impact while excluding irrelevant data.
- Reviewed existing information for accuracy and made necessary corrections.
- Checked source documents against entered data to ensure accuracy.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Maintained confidentiality of sensitive information entered into the system.
- Maintained confidentiality of sensitive information.
- Identified and corrected data entry errors to prevent duplication across systems.
- Followed data program techniques and procedures to maintain data entry requirements.
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
- Proofread and edited documents to correct errors.
- Collected and organized information for entry, prioritizing entries to increase efficiency.
Education
Some College (No Degree) - Computer And Information Systems
Chicago State University
Chicago, ILSome College (No Degree) - Accounting
Harold Washington
ChicagoSkills
- Employee training
- Performance evaluation
- Regulatory compliance
- Customer service
- Team leadership
- Workflow coordination
- Data management
- Strategic planning
- Process improvement
- Effective communication
- Problem solving
- Documentation and reporting
- Employee motivation
- Processes and procedures
- Team building
- Conflict resolution
- Safety training
Timeline
Supervisor
United States Postal service
05.1999 - Current
Data Entry Clerk
Bank Of America, N.A.
04.1995 - 06.2001
Some College (No Degree) - Computer And Information Systems
Chicago State University
Some College (No Degree) - Accounting
Harold Washington