Lillian Hayes
Macomb,MI
Summary
Dynamic and customer-focused professional with extensive experience at C.J. Barrymore's, excelling in high-pressure environments. Proven ability in relationship building and strong multitasking skills, enhancing guest satisfaction and streamlining operations. Recognized for effective reservation planning and assertive problem-solving, contributing to a positive team atmosphere and efficient service delivery.
Energetic and organized with keen ability to motivate teams and enhance customer satisfaction. Possesses strong retail operations knowledge and skills in inventory management and visual merchandising. Can drive sales growth and create positive shopping experience.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
C.J. Barrymore's
05.2024 - Current
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Checked in with servers to confirm preparedness before seating customers.
- Provided patrons with estimated waiting times during peak service hours.
- Seated patrons based on guest preferences and seating availability.
- Backed up servers by checking on tables and retrieving items for guests.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Completed daily side work and opening and closing duties without fail.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Reported problematic guests to management to foster safe and pleasant environment.
- Streamlined table turnover process by quickly identifying available seating options for incoming diners.
- Complied with food safety and food hygiene regulations to safeguard public health.
Thrill Ride Operator
C.J Barrymore's
04.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
No Degree - Early Education
Macomb Community College
Macomb, MI05-2029
High School Diploma -
Dakota High School
Macomb, MI06-2025
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Complex Problem-solving
- Scheduling
- Assertiveness
- Relationship building
- Coordinating tasks
- Judgment and decision making
- Supply restocking
- Reservation planning
- Sales and marketing
Timeline
Restaurant Hostess
C.J. Barrymore's
05.2024 - Current
Thrill Ride Operator
C.J Barrymore's
04.2023 - Current
No Degree - Early Education
Macomb Community College
High School Diploma -
Dakota High School