Lillian Hodina
Vacaville,CA
Summary
Adaptable Assistant always ready to build relationships with new people. Keep property occupancy high with strong conversion rates and expert sales skills. Proven background in competitive environments with strong customer service and record keeping requirements. I am a dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical, and detail-oriented. Always looking for a challenge and to better myself with every chance I get.
Overview
6
6
years of professional experience
Work History
Assistant Community Director
FPI Management
09.2023 - Current
- Maintained open communication with tenants to proactively handle questions and complaints.
- Tracked prospects and responded to new inquiries to increase conversion rates.
- Led tours to highlight property features to prospective tenants and answer questions.
- Conducted property checks and addressed violations with residents.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Leasing Consultant
FPI Management
10.2021 - Current
- Connected with prospective leads via telephone, email and in-person
- Stayed on top of issues arising before, during and after move-in dates
- Kept units move-in ready with consistent maintenance and cleaning strategies
- Improved customer relations, networking and promotional strategies to achieve ambitious sales targets
- Experience in other Management software systems
Leasing Consultant
FPI Management
04.2021 - Current
- Closed leasing contracts by overcoming objections and accurately processing required paperwork
- Showcased residences with virtual and in-person tours to expertly features and benefits
- Achieved ambitious sales targets by continuously improving customer relations, networking, and promotional strategies
- Managed resident relations by staying on top of issues arising before, during, and after move-in dates
- Engaged community members through special events and one-on-one support
Baker
Famous Creations
01.2020 - 03.2020
- Organized baked goods in display cases and maintained clean and tidy appearance
- Drove bakery sales through development of new recipes and seasonal offerings
- Utilized approved recipes and established methods to bake goods to bakery specifications
- Protected kitchen equipment and staff by adhering to all maintenance recommendations and safety protocols
- Met daily demand by baking fresh breads, pies, cakes, cookies and other pastries
- Created special cake designs showcasing customers' visions, for use at weddings, birthdays, and other events
- Drove sales by keeping display cases stocked with attractive confections such as cupcakes and cookies
- Increased customer demand by crafting seasonal items and promotions aligned with current trends
- Maintained cooking, service, and storage areas in strict compliance with health code requirements
Shift Team Leader
5 Guys Burger and Fries
04.2019 - 01.2020
- Observed and enforced operational and safety-related policies, as well as OSHA regulations
- Boosted quality through new methods, better monitoring, and proactive correction of deficiencies
- Supported employee productivity and assessed performance of a multiple member production team
- Met production targets through organized schedules and careful management of priorities
- Prevented accidents with consistent safety leadership, removing hazards and encouraging safe behaviors
- Strengthened team performance with continuous training strategies
Education
High School Diploma -
Rodriguez High school
06.2019
Skills
- Production reporting
- Production scheduling
- Team leadership
- Application management
- Time management
- Resident assistance
- Community engagement
- Ability to multitask
- Resident satisfaction
Timeline
Assistant Community Director
FPI Management
09.2023 - Current
Leasing Consultant
FPI Management
10.2021 - Current
Leasing Consultant
FPI Management
04.2021 - Current
Baker
Famous Creations
01.2020 - 03.2020
Shift Team Leader
5 Guys Burger and Fries
04.2019 - 01.2020
High School Diploma -
Rodriguez High school
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