Lillian Marraffino
Fort Walton Beach
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Reliable Shift Leader with 6 years in the Starbucks business. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
9
9
years of professional experience
Work History
Shift Supervisor
STARBUCKS COFFEE COMPANY
03.2025 - Current
- Supervised daily operations, ensuring compliance with quality and service standards.
- Trained and mentored team members to enhance performance and customer satisfaction.
- Resolved customer complaints promptly, maintaining high levels of satisfaction and loyalty.
- Led initiatives for store cleanliness and organization, fostering a welcoming environment for customers.
- Completed store opening and closing procedures and balanced tills.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Barista
STARBUCKS COFFEE COMPANY
12.2023 - Current
- Crafted high-quality beverages following standardized recipes and procedures.
- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Maintained cleanliness and organization of workstations to comply with health standards.
- Trained new baristas on beverage preparation techniques and customer engagement strategies.
- Collaborated with team members to streamline workflow during peak hours, enhancing efficiency.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Manager
Real Marine Rentals
04.2021 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed and motivated employees to be productive and engaged in work.
- Handled cash transactions and maintained sales and payments records accurately.
- Accomplished multiple tasks within established timeframes.
- Assisted with onboarding new clients and securing paperwork completion.
- Followed safety protocols and procedures to prevent accidents.
- Communicated clearly, concisely and politely with passengers and crew members.
- Assisted with launching and retrieving tenders and other watercrafts.
Barista
Target Starbucks
10.2019 - 03.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Used POS system to accurately enter orders and process payments.
Dockhand
S.E.A. Chase Watersports
04.2017 - 09.2019
- Pitched in to assist in other dock-related tasks to complete work on time and running smoothly.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Provided renters with extensive knowledge of waterways and local hazards before departure.
- Maintained guests satisfaction by properly timing multiple tasks at hand.
- Maintained care of rental boats, including scrubbing, waxing and polishing motors.
- Assisted guests with loading and unloading personal cargo.
Education
Diploma - General Education
NAVARRE HIGHSCHOOL
05-2016
Communications
Pensacola State College
Pensacola, FL2016
Skills
- Time Management
- Employee Training
- Scheduling and Coordinating
- Managing Multiple Tasks
- Cash handling
- Workplace safety
Affiliations
Public Health Technician in the United States Air Force.
Timeline
Shift Supervisor
STARBUCKS COFFEE COMPANY
03.2025 - Current
Barista
STARBUCKS COFFEE COMPANY
12.2023 - Current
Manager
Real Marine Rentals
04.2021 - Current
Barista
Target Starbucks
10.2019 - 03.2021
Dockhand
S.E.A. Chase Watersports
04.2017 - 09.2019
Communications
Pensacola State College
Diploma - General Education
NAVARRE HIGHSCHOOL