Lillian Perkins
Fort Worth
Summary
Proven leader with extensive experience in team management and conflict resolution, honed at Mama's Pizza Fort Worth and other establishments. Excelled in fostering customer relationships and enhancing team efficiency. Skilled in comprehensive communication and analytical thinking, achieving significant improvements in staff performance and guest satisfaction.
Overview
14
14
years of professional experience
Work History
Restaurant Manager
Mama's Pizza Fort Worth
Fort Worth
02.2011 - Current
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Teacher's Assistant
Fort Worth ISD
Fort Worth
09.2016 - 05.2020
- Adapted instructional techniques to appropriate ages and skill levels of supervised students.
- Provided special attention to individuals needing extra academic or behavioral guidance during classes.
- Supported transitions from one activity or area to another throughout the day.
- Utilized crisis prevention techniques when necessary to de-escalate situations involving aggressive or disruptive behaviors.
- Developed positive relationships with students by providing guidance, encouragement, and reinforcement.
- Attended professional development trainings related to behavior management strategies.
Restaurant Manager
Creamistry
Fort Worth
05.2018 - 06.2019
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Maintained detailed records of sales transactions and daily shift reports.
- Trained new employees to perform duties.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Completed day-to-day duties accurately and efficiently.
Education
Bachelor of Science - Religion
Liberty University
Lynchburg, VA12-2025
High School Diploma -
Arlington Heights High School
06-2013
Associate of Arts -
Tarrant County College
Fort Worth, TXSkills
- Conflict resolution
- Customer service
- Behavior management
- Comprehensive communication
- Cultural awareness
- Team management
- Organization and prioritization
- Task delegation
- Attention to detail
- Analytical thinking
- Stress tolerance
- Reasoning
References
References available upon request.
Timeline
Restaurant Manager
Creamistry
05.2018 - 06.2019
Teacher's Assistant
Fort Worth ISD
09.2016 - 05.2020
Restaurant Manager
Mama's Pizza Fort Worth
02.2011 - Current
Bachelor of Science - Religion
Liberty University
High School Diploma -
Arlington Heights High School
Associate of Arts -
Tarrant County College
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