Lillian Pineda
3509 Leonidas Street,LA
Summary
Dynamic and dedicated server with a strong work ethic and exceptional customer service skills. Proven ability to enhance guest experiences through effective communication and menu expertise. Experienced in cash handling and fostering a welcoming atmosphere, ensuring timely service and satisfaction in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Server
Loews Hotel
New Orleans, LA
10.2022 - Current
- Executed order processing with precision and efficiency utilizing point-of-sale system.
- Facilitated collaboration with kitchen staff to optimize food preparation and delivery timelines.
- Executed bussing and resetting of tables to maintain cleanliness in dining and work areas.
- Facilitated training for new hires by delivering guidance on restaurant standards and best practices.
Bartender
Luke Restaurant
New Orleans, LA
06.2014 - Current
- Oversaw cleanliness and organization of bar area to optimize workflow efficiency.
- Managed high customer volumes during special events to optimize service delivery.
- Oversaw cash handling operations, ensuring precise accounting at shift conclusion.
- Streamlined bar operations through strategic management and prioritization of drink orders.
- Facilitated training sessions for new bartenders on drink preparation, product promotion, garnish techniques, and sanitation protocols.
- Directed multiple customer teams and managed business requirements to guarantee timely and precise service delivery.
- Informed customers about beverage options and provided tailored recommendations based on preferences and dietary requirements.
Server
Houston’s
03.2014 - 04.2015
- Addressed customer inquiries and resolved issues promptly to enhance guest satisfaction.
- Monitored inventory levels and reported needs for stock replenishment to management.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Landry's Seafood House
New Orleans, LA
03.2008 - 02.2014
- Addressed customer inquiries and resolved issues promptly to enhance guest satisfaction.
- Monitored inventory levels and reported needs for stock replenishment to management.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
High School Diploma -
Booker T Washington
New Orleans Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Timeline
Server
Loews Hotel
10.2022 - Current
Bartender
Luke Restaurant
06.2014 - Current
Server
Houston’s
03.2014 - 04.2015
Server
Landry's Seafood House
03.2008 - 02.2014
High School Diploma -
Booker T Washington