Lillian Roe
ATLANTA
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
10
10
years of professional experience
Work History
Receptionist
Florida sun termite and pest control
Crawfordville
07.2021 - 01.2023
- Greeted customers and visitors with a friendly and professional demeanor.
- Managed incoming calls and directed them to the appropriate staff members.
- Maintained organized front desk area, ensuring a welcoming environment.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Scheduled appointments for pest control services efficiently and accurately.
- Confirmed appointments to ensure attendance
- Assisted in processing customer inquiries and resolving service-related issues.
- Coordinated communication between technicians and clients during service visits.
- Supported administrative tasks, including data entry and filing of customer records.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Kept updated records of office expenses and costs, assisting with budget tracking.
Waitress Supervisor
Hamaknockers
Crawfordville
07.2013 - 07.2022
- Supervised waitstaff to ensure excellent customer service and compliance with standards.
- Supervised waitstaff to ensure quality customer service and satisfaction.
- Coordinated daily shift schedules to optimize team coverage and efficiency.
- Trained new employees on menu knowledge and service protocols.
- Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Resolved customer complaints in a timely manner with professionalism.
- Collaborated with kitchen staff to ensure timely food delivery and quality control.
- Monitored cash register operations during shifts for accuracy of transactions.
- Managed inventory of supplies and placed orders to maintain stock levels.
- Maintained accurate records of sales transactions and inventory levels.
- Implemented sanitation procedures to uphold health and safety regulations in the restaurant.
- Ensured compliance with all health department regulations related to food handling and storage procedures.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Oversaw food preparation, production and presentation according to quality standards.
- Delegated work to staff, setting priorities and goals.
- Explained goals and expectations required of trainees.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Assisted bartenders when needed during peak hours or when short staffed.
- Verified accuracy of orders before delivery by checking presentation of dishes against menu descriptions.
- Monitored employee performance, identified areas of improvement, and provided feedback.
- Coordinated catering services for special events such as weddings or corporate functions.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Monitored temperatures of prepared food and cold-storage areas.
Skills
- Appointment scheduling
- Call management
- Customer service
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Receptionist
Florida sun termite and pest control
07.2021 - 01.2023
Waitress Supervisor
Hamaknockers
07.2013 - 07.2022