Summary
Overview
Work History
Education
Skills
Timeline
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Lillian Shirley

Trussville,AL

Summary

Dynamic and customer-focused professional with proven expertise in customer service and effective multitasking, honed at Longhorn Steakhouse and Rodney Scott's BBQ. Excelled in enhancing dining experiences and building customer relationships, achieving high satisfaction levels. Skilled in cash handling and phone etiquette, demonstrating patience and empathy in fast-paced environments.

Overview

2
2
years of professional experience

Work History

Hostess

Longhorn Steakhouse
01.2024 - 08.2024
  • Provided exceptional customer service by anticipating guest needs and ensuring satisfaction.
  • Strengthened teamwork capabilities by collaborating closely with front-of-house and back-of-house staff.
  • Managed guest seating by coordinating reservations and optimizing table turnover.
  • Coordinated guest arrivals for smooth seating and enhanced dining experience.
  • Answered customer questions about hours, seating, and menu information.

Cashier

Rodney Scott's
07.2022 - 01.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

Education

High School Diploma -

Hewitt Trussville
Trussville, AL
07-2024

Skills

  • Customer service
  • Effective multitasking
  • Patience and empathy
  • Phone etiquette

Timeline

Hostess

Longhorn Steakhouse
01.2024 - 08.2024

Cashier

Rodney Scott's
07.2022 - 01.2024

High School Diploma -

Hewitt Trussville

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Lillian Shirley