Lillian Smith
Sushi Hana
Rincon,GA
5
years of professional experience
Detail-oriented and driven professional with experience in food service and cake decoration. Recognized for multitasking abilities, upholding service standards, and hospitality. Committed to fostering positive guest experiences and work environment through effective communication and teamwork.
Work History
Server
10 Months- Assisted in maintaining cleanliness and organization of dining area and sushi bar.
- Adapted quickly to menu changes, effectively communicating updates to customers.
- Supported training of new servers on restaurant protocols and service standards.
- Collaborated with kitchen staff to ensure timely delivery of food orders.
Cake Decorator
5 Months- Collaborated with team members to ensure timely completion of custom cake orders.
- Maintained cleanliness and organization of workstations to comply with health and safety standards.
- Assisted in managing inventory of baking supplies, ensuring availability for production needs.
- Engaged with customers to understand preferences, providing personalized cake recommendations.
Team Member
9 Months- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Coordinated with team members to streamline processes and optimize productivity during high-demand periods.
- Engaged with customers to foster positive dining experiences and encourage repeat visits.
Front of House Employee
8 Months- Directed front-of-house operations to optimize dining room flow during peak hours.
- Communicated with kitchen staff to ensure timely food delivery and quality presentation.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
Front of House Employee
11 Months- Trained new staff on menu items and restaurant protocols to maintain high service standards.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Increased guest return rate through personable interactions and genuine interest in their dining preferences.
- Utilized point-of-sale systems effectively to process transactions accurately and maintain financial records.
Host
1 Year 1 Month- Managed reservation systems to streamline guest flow and optimize seating arrangements.
- Implemented efficient waitlist procedures, reducing guest wait times significantly.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered phone calls to take orders, give information and document reservations.
Education
High School Diploma
- HOSA Member
- FBLA Member
- Beta Club
- Extracurricular Activities: Golf and Cheer
Skills
Client relationship management
Point of sale operation
Customer engagement
Promotional display development
Multitasking and organization
Interests
Enjoying the art of baking and pastry-making
experimenting with recipes.
DIY and Home Improvement
Timeline
Server
Sushi Hana
10.2025 - CurrentRead More
Cake Decorator
Publix Bakery
05.2025 - 10.2025Read More
Team Member
Chipotle
06.2024 - 03.2025Read More
Front of House Employee
Uncle Shug's BBQ
09.2023 - 05.2024Read More
Front of House Employee
Roundabout Cafe
06.2022 - 05.2023Read More
Host
Olive Garden
05.2021 - 06.2022Read More
Southeast Bulloch Highschool
High School Diploma
Read More