Lillian Smoyer
Jacksonville
Summary
Hardworking professional offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload.
Overview
4
4
years of professional experience
Work History
Host Lead
Cooper's Hawk Winery & Restaurants
Jacksonville
12.2024 - Current
- Plan and schedule reservations
- Organizing special events and large party accommodations.
- Monitored waitlist and ensured accurate seating for all guests.
- Training new members of our team, on making calls scheduling/planning large parties.
- Checked lobby area for cleanliness and restocked supplies as needed.
- Provided excellent customer service by anticipating guest needs.
- Managed incoming calls during busy shifts.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Server
Cool Moose Cafe
Jacksonville
07.2024 - 10.2024
- Served food and beverages to customers in a friendly and efficient manner.
- Maintained cleanliness and organization of the dining area.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Provided exceptional service to high volume of daily customers.
- Supported inventory management by restocking supplies and notifying management of low stock.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
FOH staff
V PIZZA
Jacksonville
05.2022 - 01.2024
- Learning how to handled and maintain 1000-degree brick ovens.
- Occasionally watching over Expo.
- Maintained a clean and organized front of house area to enhance guest experience.
- Managed seating arrangements to optimize flow and reduce wait times during peak hours.
- Trained new front of house staff on procedures and customer service expectations.
- Handled customer inquiries and resolved issues to foster positive guest relations.
Education
graduated -
FLVS
FLSkills
- Cashiering
- POS
- Bartending
- Food Service
- Time management
- Serving Experience
- Food industry
- Communication Skills
- Food Safety
- Leadership
- Food handling
- Barista experience
Timeline
Host Lead
Cooper's Hawk Winery & Restaurants
12.2024 - Current
Server
Cool Moose Cafe
07.2024 - 10.2024
FOH staff
V PIZZA
05.2022 - 01.2024
graduated -
FLVS