Overview
Work History
Education
Awards
Timeline
Generic

Lillian Stone

Denham Springs,LA

Overview

7
7
years of professional experience

Work History

Customer Service Representative

UniFirst
Baton Rouge, LA
06.2024 - Current
  • Managed inbound and outbound customer inquiries via phone and email, ensuring prompt and professional service.
  • Processed customer returns and updated inventory systems with accuracy and efficiency.
  • Troubleshot customer issues, providing timely resolutions while maintaining confidentiality.
  • Provided receptionist coverage as needed and adapted to a fast-paced, ever-changing environment.

Corporate Recruiting Department

Savard Labor & Marine
Baton Rouge, LA, USA
04.2022 - 05.2024
  • Work in office and remotely handling inbound and outbound calls for job applicants; quality control for in state and out of state branches, HR, and recruiters
  • Screen applicants for employment opportunities, answer any questions regarding position information, and schedule interviews via Google Suite; evaluate applicants through Indeed and state workforce sites
  • Meet daily goals of 250+ calls and 20+ interview appointments, audit spreadsheets, and run reports for daily or weekly assignments
  • Engage in daily conferences and meetings to discuss goals for individual and team work

Manager Trainee

Tower Loan
Denham Springs, LA, USA
04.2021 - 04.2022
  • Contacting customers regarding payment reminders and arrangements while soliciting for additional products and options
  • Providing support in management responsibility such as analyzing loan documents and establishing branch goals
  • Building rapport with customers through customer service, sales, and marketing in person, on calls, and at their homes
  • Handle inbound and outbound calls, closing and selling loans in office, field-calling delinquent customers, organizing and filing documents

Assistant Manager

Mr. Gatti's Pizza
Denham Springs, LA, USA
08.2018 - 12.2020
  • Record details of attendance, sales, receipts, and reservations
  • Order new items and toys to present/sell to customers
  • Manage employees in the arcade
  • Count and collect cash from customers for purchase of merchandise
  • Host parties, tend to guests and their needs for decorating and up-keep

Education

High School Diploma -

DENHAM SPRINGS HIGH SCHOOL
Denham Springs, LA
05.2020

Awards

  • May's Top Manager Trainee, 05/01/21
  • 300's Club, 04/01/22

Timeline

Customer Service Representative

UniFirst
06.2024 - Current

Corporate Recruiting Department

Savard Labor & Marine
04.2022 - 05.2024

Manager Trainee

Tower Loan
04.2021 - 04.2022

Assistant Manager

Mr. Gatti's Pizza
08.2018 - 12.2020

High School Diploma -

DENHAM SPRINGS HIGH SCHOOL
Lillian Stone