Managed inbound and outbound customer inquiries via phone and email, ensuring prompt and professional service.
Processed customer returns and updated inventory systems with accuracy and efficiency.
Troubleshot customer issues, providing timely resolutions while maintaining confidentiality.
Provided receptionist coverage as needed and adapted to a fast-paced, ever-changing environment.
Corporate Recruiting Department
Savard Labor & Marine
Baton Rouge, LA, USA
04.2022 - 05.2024
Work in office and remotely handling inbound and outbound calls for job applicants; quality control for in state and out of state branches, HR, and recruiters
Screen applicants for employment opportunities, answer any questions regarding position information, and schedule interviews via Google Suite; evaluate applicants through Indeed and state workforce sites
Meet daily goals of 250+ calls and 20+ interview appointments, audit spreadsheets, and run reports for daily or weekly assignments
Engage in daily conferences and meetings to discuss goals for individual and team work
Manager Trainee
Tower Loan
Denham Springs, LA, USA
04.2021 - 04.2022
Contacting customers regarding payment reminders and arrangements while soliciting for additional products and options
Providing support in management responsibility such as analyzing loan documents and establishing branch goals
Building rapport with customers through customer service, sales, and marketing in person, on calls, and at their homes
Handle inbound and outbound calls, closing and selling loans in office, field-calling delinquent customers, organizing and filing documents
Assistant Manager
Mr. Gatti's Pizza
Denham Springs, LA, USA
08.2018 - 12.2020
Record details of attendance, sales, receipts, and reservations
Order new items and toys to present/sell to customers
Manage employees in the arcade
Count and collect cash from customers for purchase of merchandise
Host parties, tend to guests and their needs for decorating and up-keep