LILLIAN SUBEL
Cincinnati,OH
Summary
Customer-oriented communications professional with a B.A. in Communications and a minor in Health Promotion and Education. Expertise in customer relationship management, account coordination, and administrative support. Proven ability to build relationships, address concerns, and manage multiple priorities in fast-paced environments.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Sales Associate
Vintage Wine Distributors
Cincinnati, OH
02.2026 - Current
- Manage relationships across five bar and restaurant accounts, identifying needs and providing timely, professional support to maintain positive client relationships.
- Coordinated product orders and account requests, ensuring accuracy and timely fulfillment to meet client needs.
- Communicate with customers, sales representatives, and internal teams to resolve questions and address issues efficiently.
- Maintained accurate account information and tracked customer and inventory needs to support seamless operations.
- Manage multiple priorities while maintaining attention to detail, responsiveness, and professionalism.
- Educated customers on product offerings, fostering trust and developing long-term relationships.
Public Relations Intern
ColAngelo and Partners
New York, NY
01.2023 - 10.2023
- Coordinated communication among clients, media contacts, and internal teams to enhance project success and strengthen professional relationships.
- Supported event coordination and customer-facing interactions while representing clients professionally.
- Organized records, monitored communications, and prepared reports to facilitate effective information sharing using digital platforms.
- Managed multiple deadlines and competing priorities while maintaining accuracy and clear communication.
- Collaborated with internal teams to ensure information was organized, communicated, and completed efficiently.
- Coordinated sample shipments and tracked details to ensure timely and accurate delivery.
Serving & Bartending Experience
Mama's on Main
Covington, KY
07.2026 - Current
- Coordinate table management to ensure timely food and drink delivery for optimal guest satisfaction.
- Deliver friendly customer support, enhancing guest experience in a fast-paced dining setting.
- Work with kitchen staff to handle special dietary requests.
Serving & Bartending Experience
Safi Wine Bar
Cincinnati, OH
08.2025 - 07.2026
- Greeted guests with friendliness and professionalism.
- Assisted in selecting wines based on guests' preferences and menu pairings.
- Prepared and served beverages using standard recipes and quality ingredients.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Serving & Bartending Experience
West 10 West
New York, NY
10.2023 - 12.2024
- Provided attentive, professional service by identifying individual needs and answering questions to create positive customer experiences.
- Resolve customer concerns using active listening, clear communication, and sound judgment.
- Build positive relationships with customers and colleagues through dependable communication and teamwork.
- Managed multiple requests and competing priorities efficiently, ensuring accuracy and professionalism in fast-paced environments.
- Collaborated with coworkers and management to streamline daily operations and enhance service delivery.
- Process transactions accurately and follow established procedures for order processing and customer service.
Intern
Harvest Cellar
San Luis Obispo, CA
08.2022 - 11.2022
- Executed quality-control tasks with attention to detail, ensuring product consistency and accuracy.
- Collaborated with team members to successfully meet time-sensitive daily responsibilities.
- Maintained organized work areas to enhance operational efficiency and support daily priorities.
- Followed established procedures and safety standards while working collaboratively in a fast-paced production environment.
Wine Sales Associate
Corkopolis
Cincinnati, OH
05.2021 - 06.2022
- Delivered personalized customer service and tailored recommendations, fostering strong customer loyalty.
- Processed customer transactions with accuracy, ensuring a professional and welcoming shopping experience.
- Organized inventory and streamlined day-to-day retail operations for optimal efficiency.
- Supported event coordination by organizing logistics and managing schedules. and customer education initiatives.
Education
Bachelor of Arts - Communications, Health Promotion and Education
University of Cincinnati
Cincinnati, OH04-2022
Skills
- Customer relations
- Relationship Management
- Cross-functional collaboration
- Issue Resolution
- Sales Coordination
- Sales Reporting
- Communication skills
- Organizational skills
- Microsoft Office Suite
- Google Workspace
- Account Management
- Order coordination
- Promotional Events
- Inventory Management
- POS Systems
- Windows
- MacOS
Certification
Wine & Spirits Education Trust (WSET) Level 2, Food Handlers License
Timeline
Serving & Bartending Experience
Mama's on Main
07.2026 - Current
Sales Associate
Vintage Wine Distributors
02.2026 - Current
Serving & Bartending Experience
Safi Wine Bar
08.2025 - 07.2026
Serving & Bartending Experience
West 10 West
10.2023 - 12.2024
Public Relations Intern
ColAngelo and Partners
01.2023 - 10.2023
Intern
Harvest Cellar
08.2022 - 11.2022
Wine Sales Associate
Corkopolis
05.2021 - 06.2022
Bachelor of Arts - Communications, Health Promotion and Education
University of Cincinnati