Lillian Sweatt
Oneonta,AL
Summary
Friendly and reliable with a proven track record in customer service and patient care, demonstrated during roles at St. Vincent's Hospital and Walmart. Excelled in using EMR systems to enhance patient satisfaction and confidentiality. Known for exceptional work ethic, integrity, and empathy, significantly improving care coordination and customer assistance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier
Walmart
06.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Electronic Medical Record Specialist
Nephrology Associates Medical Group
03.2023 - 02.2024
- Implemented standardized templates for clinical documentation, promoting uniformity across all departments in recording essential patient information.
- Enhanced patient care by efficiently organizing and managing confidential medical records, ensuring prompt access to vital information for healthcare providers.
- Increased patient satisfaction rates by promptly addressing concerns related to accessing personal medical records online.
- Collaborated closely with healthcare professionals, facilitating seamless communication regarding patient information through the effective use of EMR systems.
- Assisted in devising privacy protocols aimed at protecting sensitive patient information from unauthorized access.
- Provided exceptional customer service by resolving queries from healthcare providers related to patient records, ensuring timely responses and accurate information sharing.
Patient Liaison
St. Vincent's Hospital
02.2021 - 10.2021
- Managed sensitive patient information with strict adherence to HIPAA guidelines, ensuring confidentiality at all times.
- Coordinated special events for patients and their families, fostering a sense of community within the healthcare setting.
- Provided emotional support to patients facing difficult diagnoses or life-altering medical conditions, offering compassion during vulnerable moments.
- Served as a primary point of contact for patients, addressing inquiries about medical services, insurance coverage, and appointment scheduling efficiently.
- Streamlined communication between patients, healthcare providers, and administrative staff for improved care coordination.
- Served as an essential worker in the hospital during the height of Covid.
Education
Associate of Applied Science - Pediatric Occupational Therapy Assistant
Wallace State Community College
Hanceville, AL05.2026
Associate of Applied Science - Early Childhood Development
Wallace State Community College
Hanceville, AL05.2022
Skills
Customer Service
Customer Assistance
Work Ethic and Integrity
Patience and Empathy
Written and verbal communication
Certification
- Child Development Associate (CDA) Certificate
- CPR/AED Certification
Timeline
Cashier
Walmart
06.2024 - Current
Electronic Medical Record Specialist
Nephrology Associates Medical Group
03.2023 - 02.2024
Patient Liaison
St. Vincent's Hospital
02.2021 - 10.2021
Associate of Applied Science - Pediatric Occupational Therapy Assistant
Wallace State Community College
Associate of Applied Science - Early Childhood Development
Wallace State Community College
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