Lillian Thornton
Canal Winchester,OH
Summary
Dynamic server with a strong work ethic at Brewdog, delivering exceptional customer service and enhancing guest satisfaction through innovative seasonal drink specials. Proven ability in order accuracy and team collaboration, consistently managing customer feedback to improve performance and ensure repeat patronage. Adaptable and reliable; but looking for something more permanent and reliable. I have been working in the restaurant industry for a long time now. I would love to start using my skills in a different way.
Overview
4
4
years of professional experience
Work History
Server
Brewdog
Canal Winchester, OH
04.2022 - Current
- Delivered exceptional customer service, ensuring positive dining experiences and repeat patronage.
- Managed inventory levels, coordinating with suppliers to maintain stock availability.
- Trained new staff on menu items, service protocols, and operational procedures.
- Assisted in developing seasonal drink specials, enhancing menu offerings and guest satisfaction.
Education
No Degree - Radiology(Goal)
Columbus State Community College
Columbus, OHNo Degree - Marketing
University of Cincinnati
Cincinnati, OHSkills
- Strong work ethic
- Exceptional customer service
- Memory retention
- Customer service
- Team collaboration
- Order accuracy
- Performance improvement
- Customer feedback management
- Positive and professional
- Adaptable and flexible
- Reliable and responsible
Timeline
Server
Brewdog
04.2022 - Current
No Degree - Radiology(Goal)
Columbus State Community College
No Degree - Marketing
University of Cincinnati