Lillian Toles
Opa-Locka,FL
Overview
1
1
year of professional experience
Work History
Area Supervisor
Ross Dress For Less Stores
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Conducted routine inspections to check quality and compliance with established specifications.
- Maintained open lines of communication between management and staff, facilitating teamwork and collaboration towards shared goals.
- Increased customer satisfaction with enhanced staff training and regular performance evaluations.
- Led team meetings to discuss progress toward goals, address challenges, celebrate successes, and encourage continuous learning experiences among team members.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Collaborated with HR department for recruitment, selection, and onboarding of new employees, resulting in the formation of high-performing teams.
- Organized employee schedules to meet operational demands while balancing individual needs for work-life balance.
- Directed daily workflow of Number-strong team in Department.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
Supervisor of Operations
Miami Dade Expressway
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration. Enforced safety rules and regulations. Planned work assignments, resolve work problems. Monitored field work. Greeting customers and receiving payment by cash. Issued receipts, and refunds. Also greeting customers who enters establishments, answering questions and provides information on policies and procedures.
Lead Supervisor
Pritchards Entertainment
- Demonstrated strong leadership skills, motivating team members to reach their full potential through coaching and mentoring efforts.
- Assisted upper management in achieving long-term company objectives with timely execution of key projects.
- Championed employee development by offering regular training opportunities, supporting professional growth, and cultivating a culture of learning.
- Instructed employees on proper cleaning and sanitation of equipment and surfaces.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Delivered superior customer service in every interaction and skillfully resolved conflicts.
Caregiver
Self
01.2023 - 05.2024
- Assisted clients with activities of daily living, promoting independence and quality of life, assisting in giving medicines daily.
Education
Associate of Applied Science - Criminal Justice
Tampa Community College
Tampa, Fla07.1984
Associate of Applied Science - Criminal Justice
FSU
Tampa, FL06.1982
Associate of Science - Criminology
Miami Dade North
Miami, Fla08.1978
High School Diploma -
Miami Central Senior High School
Miami06.1975
Skills
- Project Management
Timeline
Caregiver
Self
01.2023 - 05.2024
Area Supervisor
Ross Dress For Less Stores
Supervisor of Operations
Miami Dade Expressway
Lead Supervisor
Pritchards Entertainment
Associate of Applied Science - Criminal Justice
Tampa Community College
Associate of Applied Science - Criminal Justice
FSU
Associate of Science - Criminology
Miami Dade North
High School Diploma -
Miami Central Senior High School