Lillian Urumieh
Los Angeles
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
STUDEO Gyms
05.2024 - Current
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated appointment scheduling for clients, enhancing communication and workflow efficiency.
- Assisted in resolving guest inquiries and complaints, fostering positive experiences and customer satisfaction.
- Maintained accurate records of visitor logs and reservations using property management software.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean gym to create professional and welcoming environment for visitors and employees.
- Maintained accurate records of client workout completion and progress
- Maintained confidentiality of sensitive data to protect customer and business information.
- Resolved member complaints promptly, improving satisfaction and retention through effective communication.
- Assisted with opening/closing procedures and daily operations to support smooth facility functioning.
Brand Ambassador
Celsius
08.2022 - Current
- Increase brand awareness through even marketing, demonstrations, sales, and brand promotion
- Provide extensive and courteous service to individuals at all times
- Meet deadlines while maintaining high-quality work
- Maintain coworker camaraderie
- Engage with and educate patrons and clients to deliver an amazing experience
- Act as face of brand at retail events and sampling opportunities
- Show understanding of individual's personal style and preferences when offering product advice
Interim Head Coach
De Toledo Girls
11.2023 - 03.2024
- Setting plans, formations, and tactics
- Planning and coordinating practices and competitions
- Providing constructive feedback to the players and assistant coach
- Helping players develop key skills and knowledge about the game
- Determining substitutions during games
- Recruiting players for the upcoming seasons
- Constructing emails to send to players and parents regarding the schedule for the week
Soccer Assistant Coach
De Toledo Girls
11.2022 - 03.2023
- Assisting with development and implementation of practice plans
- Helping players develop key skills and knowledge
- Supporting players on and off the field
- Creating a positive learning environment for all players
- Maintain positive relationships with players, parents, and staff
- Attend all games and practices supporting the head coach
Kids Club Associate
Equinox
02.2019 - 04.2019
- Cared for children between the ages of 1-15 years old
- Created games and activities to create a loving environment that they enjoy
- Ensured an interactive environment between all children that is safe
- Maintain a warm and patient character whilst multitasking between several kids simultaneously
- Provided updates to parents
- Removed clutter, cleaned spills and sanitized toys to protect children from hazards and germs
- Enforced rules and manage behavior through developmentally appropriate discipline
Education
Bachelor Of Arts (B.A.) - Sociology
University Of California
Riverside, CaliforniaAssociate In Science (A.S.) - Sociology
Pasadena City College
Pasadena, California06.2021
High School Diploma - undefined
Crescenta Valley High School
La Crescenta, California06.2017
Skills
- Critical thinking and problem solving
- Exceptional time management and efficiency
- Demonstrator training
- Relationship builder
- Persuasive selling
- Dependent and cooperative
- Large crowd management
- Adaptability and flexibility
- Customer service
LANGUAGES
German: Fluent
Awards & Honors
Awarded All-American for soccer, Awarded All-Conference for soccer
Timeline
Front Desk Receptionist
STUDEO Gyms
05.2024 - Current
Interim Head Coach
De Toledo Girls
11.2023 - 03.2024
Soccer Assistant Coach
De Toledo Girls
11.2022 - 03.2023
Brand Ambassador
Celsius
08.2022 - Current
Kids Club Associate
Equinox
02.2019 - 04.2019
Associate In Science (A.S.) - Sociology
Pasadena City College
High School Diploma - undefined
Crescenta Valley High School
Bachelor Of Arts (B.A.) - Sociology
University Of California