Nicole Bilducia
Phoenix,AZ
Summary
Accomplished leader accustomed to managing daily healthcare operations. Excels in developing and implementing operational strategies while enforcing compliance with safety regulations and medical policies. Proven track record of establishing cost-effective, efficient services and producing outstanding patient care outcomes. Exceptional interpersonal, organizational and problem-solving skills. Focused professional with experience in customer service, maintenance scheduling, and documentation. Frequently praised as efficient by peers, I can be relied upon to help your team achieve its goals. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Arizona Center For Hand To Shoulder Surgery
Mesa, AZ
03.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Completed all tasks in compliance with company policies and procedures.
- Provided basic technical support for front office equipment, minimizing downtime.
- Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
- Improved communication flow by establishing daily briefing for front desk and administrative staff.
- Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
- Organized, maintained and updated information in computer databases.
- Handled assignments independently with good judgement and critical thinking skills.
- Collaborated with therapists to address specific patient needs, leading to improved quality of care.
- Established strong relationships with patients and their families, fostering trust and open communication.
- Provided comprehensive support to therapists, ensuring timely documentation and accurate billing.
- Ensured compliance with regulatory guidelines by maintaining accurate records of all therapy sessions conducted.
- Liaised between insurance companies and patients for coverage verification purposes, minimizing financial concerns for patients receiving treatment.
- Processed referrals and set up new patients with correct therapist based on availability and particular specialties.
- Submitted insurance claims and resolved billing or claims issues.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Collaborated with healthcare providers to ensure accurate billing codes for various procedures.
- Enhanced customer satisfaction with prompt and accurate insurance verifications for medical services.
- Assisted in training new hires on best practices for conducting thorough insurance verifications within established company guidelines.
- Supported efficient workflow within the office by organizing verification documents and maintaining electronic records systems.
- Reduced claim denials by thoroughly reviewing patient eligibility and coverage details.
- Updated patient records with accurate, current insurance policy information.
- Assisted patients with understanding personalized insurance coverage and benefits.
- Achieved insurance pre-authorizations to enable timely patient procedures.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Processed medical insurance claims and payments.
- Assisted with medical coding and billing tasks.
Referral Coordinator
Phoenix Neurology and sleep medicine
Goodyear, Az
12.2019 - Current
- Coordinated and processed patient referrals with precision, detail and accuracy
- Obtained authorization for referrals and diagnostic testing using proper documentation
- Adhered to HIPAA regulations when handling confidential patient information
- Created charts and called patients to schedule
- Worked on EClinical works
- Assisted with front office and filled in checked patients in and took id insurance card and debit when needed for copay
- Worked scheduling department answers calls and schedule new patients and follow up patients
- Assisted with EEG procedures/ removals
- Verified insurances and referral requirements
- Scanned medical records
- Resolved customer complaints efficiently while maintaining excellent customer service
- Multitasking capabilities
- Healthcare systems understanding.
Assistant Store Manager
Superstar Carwash
Phoenix, AZ
10.2016 - 04.2019
- Supervised cash handling processes to ensure accuracy of transactions
- Managed day-to-day operations including scheduling shifts, assigning tasks
- Assisted customers with product selection, pricing, payment options and returns and exchanges
- Managed all customer inquiries and complaints in a professional and timely manner
- Maintained organized store environment for customer and employee health and safety
- Coached employees on customer service and selling techniques
- Provided training to new employees on company policies and procedures
- Assisted in recruiting process, hiring and retaining top talent
- Performed regular audits of merchandise displays and stock levels
- Directed employee tasks and time management, improving customer experiences
- Ensured compliance with all store policies and procedures
- Maintained a safe working environment by enforcing safety regulations
- Updated records related to sales, customer feedback, and inventory
- Communicated expectations, policy changes, new initiatives, and product knowledge to employees
- Taught loss prevention practices and policies to minimize shrink.
Education
GED -
Metro high school
Phoenix, AZ08.2008
Skills
- Appointment Scheduling
- Caseload Management
- Accurate Documentation
- Critical thinking
- Customer service
- Data entry proficiency
- HIPAA Regulations
- Problem-solving
- Scheduling Software
- Insurance verification
- Computer literacy
- Attention to detail
- Professionalism
- Resourcefulness
- Lead Generation
- Patient Scheduling
- Telephone etiquette
- Effective communication
- Problem-solving skills
- Team Collaboration
- Administrative Skills
- Office Organization
- Front Office Management
- Initiative-taking
- Complex Problem-Solving
- Researching skills
Timeline
Front Desk Receptionist
Arizona Center For Hand To Shoulder Surgery
03.2024 - Current
Referral Coordinator
Phoenix Neurology and sleep medicine
12.2019 - Current
Assistant Store Manager
Superstar Carwash
10.2016 - 04.2019
GED -
Metro high school