Lillian Vilardo
Hopewell,VA
Summary
Shift Lead at Taco Bell with a strong focus on customer service and staff supervision. Enhanced shift productivity through effective training and time management, while ensuring of accurate cash handling and inventory management. Committed to performing excellence, consistently improving work environment and maintaining high service standards.
Overview
2
2
years of professional experience
Work History
Shift Lead
Taco Bell
Midlothian, VA
08.2024 - 02.2026
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Monitored cash handling procedures, ensuring accuracy in transactions and financial reporting.
- Supervised team members to ensure efficient service and adherence to operational standards.
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Helped store management meet standards of service and quality in daily operations.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
No Degree -
Homeschooling
Chesterfield, VA07.2026
Skills
- Customer service focus
- Conflict resolution
- Staff supervision
- Sales proficiency
- Inventory management
- Cash handling
- Complaint resolution
- Inventory counts
- Organizational skills
- Task prioritization
- Multitasking Abilities
- Performance improvement
- Operations monitoring
Timeline
Shift Lead
Taco Bell
08.2024 - 02.2026
No Degree -
Homeschooling