Lillian Ware
Shreveport,LA
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
11
11
years of professional experience
Work History
Salesperson
Waffle House
Haughton, Louisiana
10.2024 - Current
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
- Replenished and arranged items to maintain appearance.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
- Completed assigned tasks within designated timeframes.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Greeted customers and provided menus.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Learned to properly handle cash transactions and process credit card payments.
- Cleaned tables and chairs to prepare dining area for next customers.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Set up tables in between patrons to reduce wait times.
- Maintained a professional attitude while working in a fast-paced environment.
- Checked that all orders were accurate before delivering to customers.
- Filled condiments and napkin containers during slack periods.
- Served food and beverages to patrons and confirmed complete orders.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Curbside
Johnny's Catfish And Seafood
Shreveport, LA
07.2022 - 02.2023
- Managed multiple clients simultaneously while maintaining high standards of service and privacy.
- Greeted and assisted customers to foster positive experiences.
- Listened to customer needs to identify and recommend best products and services.
- Maintained a clean and organized work area throughout the day.
- Resolved customer complaints promptly and professionally when necessary.
- Assisted teammates with daily tasks during peak periods.
- Monitored inventory levels of commonly ordered items to prevent out-of-stock situations.
- Directed patrons to lounges and waiting areas.
- Assigned patrons to suitable tables according to server rotation.
- Provided excellent customer service by anticipating customer needs.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Greeted guests upon arrival and provided them with menus.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.
- Managed incoming calls during busy shifts.
Receptionist
Caddo Community Action Agency
Shreveport, LA
01.2020 - 02.2022
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Maintained security by following procedures, monitoring logbooks, and issuing visitor badges.
- Greeted and directed visitors to appropriate personnel and answered large number of calls daily.
- Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Updated daily log book with information about visitors entering the premises.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Developed and maintained a filing system for essential documents, improving office organization.
Hostess
Johnny's Catfish And Seafood
Shreveport
10.2017 - 01.2020
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Provided menus to customers and answered questions regarding menu items.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Demonstrated strong interpersonal skills when interacting with customers.
- Assisted servers in bussing tables when needed during busy periods.
- Handled cash payments and reconciled daily transactions accurately.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Assigned patrons to suitable tables according to server rotation.
- Greeted guests warmly upon arrival, seating them promptly.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Built positive relationships with other front-of-house and kitchen staff.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Information Systems Technician
United States Navy, USN
San Jose, CA
10.2013 - 06.2016
- Resolved technical problems related to operating systems, applications, hardware, and networking equipment.
- Managed user accounts, permissions, and access rights in accordance with company policy.
- Installed and configured computer hardware, software, systems, networks, printers and scanners.
- Troubleshot daily IT desktop client issues, supporting multiple departments, and various offices.
- Managed user profiles, security access, and shared file structures.
- Provided technical support to users by troubleshooting hardware, software and network related issues.
- Troubleshot server issues including memory utilization, disk space usage, backup processes.
- Diagnosed, troubleshot and resolved hardware and system problems.
- Provided technical support for users with varying levels of IT knowledge.
- Installed, configured and maintained computer hardware and software systems.
- Configured routers, firewalls, switches, wireless access points, VPNs. according to best practices.
- Delivered on-site technical support following software implementation and worked with managers to suggest product upgrades and changes.
- Completed installation, configuration and patching of hardware and software for users.
Education
High School Diploma -
University Prepatory Academy
San Jose, CA05-2013
Some College (No Degree) - General Studies
Louisiana State University, Eunice
Eunice, LASkills
- Customer relationship building
- Customer service
- Customer care
- Complaint handling
- Active listening
- Customer engagement
- Networking issues
- Operating systems
- Troubleshooting skills
- Information security
- Hygiene standards
- Workplace safety
- Multitasking capacity
- Money counting
- Food preparation
- Organizational skills
- Teamwork
- Reliable and responsible
Timeline
Salesperson
Waffle House
10.2024 - Current
Curbside
Johnny's Catfish And Seafood
07.2022 - 02.2023
Receptionist
Caddo Community Action Agency
01.2020 - 02.2022
Hostess
Johnny's Catfish And Seafood
10.2017 - 01.2020
Information Systems Technician
United States Navy, USN
10.2013 - 06.2016
High School Diploma -
University Prepatory Academy
Some College (No Degree) - General Studies
Louisiana State University, Eunice