Summary
Overview
Work History
Education
Skills
Timeline
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Lillian Willis

Southfield,MI

Summary

Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. A hard working individual, confident in customer service skills and ability to work with people. Previous jobs gave strength and motivation to continue to be in the customer service industry before graduating college. Possessing exceptional work ethic and desire to go above and beyond to exceed expectations.

Overview

4
4
years of professional experience

Work History

Hostess

Scramblers
04.2025 - Current
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Cashier

TJ Maxx, TJX Companies
10.2024 - 04.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Manager

Dairy Queen
05.2021 - 08.2024
  • Coached, mentored and trained team members in order to improve their job performance.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Provided leadership during times of organizational change or crisis situations.
  • Established processes to ensure efficient workflow throughout the organization.
  • Analyzed customer feedback data to develop action plans for improving services offered.

Education

High School Diploma -

Walled Lake Central High School
Commerce Township, MI
06-2024

Bachelor of Science - Biomedical Engineering

Lawrence Technological University
Southfield, MI

Skills

  • Customer Service
  • Cash Register
  • Staff Development
  • Policy Implementation
  • Effective multitasking
  • Patience and empathy
  • Detail-oriented

Timeline

Hostess

Scramblers
04.2025 - Current

Cashier

TJ Maxx, TJX Companies
10.2024 - 04.2025

Manager

Dairy Queen
05.2021 - 08.2024

Bachelor of Science - Biomedical Engineering

Lawrence Technological University

High School Diploma -

Walled Lake Central High School

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Lillian Willis