Lillian Young
Raleigh,NC
Summary
Professional caregiver with experience delivering patient-centered care in fast-paced environments. Skilled in assisting with daily living activities, monitoring vital signs, and providing emotional support. Strong focus on team collaboration and achieving positive outcomes. Reliable, adaptable, and skilled in using medical equipment and following care plans. Exhibiting positive leadership skills with a professional and productive work ethic has lead to over six years of accumulating great customer service skills as well. Self-motivated and ready to get the job done in an efficient and timely manner. A person who maintains the goal at hand and works best with all types of people, displaying a positive outlook that is welcoming to all.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Capital Nursing and Rehabilitation Center
Raleigh, NC
07.2024 - Current
- **Patient Mobility Assistance**: Helping patients with mobility challenges and ensuring their safety during transfers.
- **Vital Signs Monitoring**: Regularly checking and recording patients' vital signs under supervision.
- **Documentation of Patient Care**: Accurately documenting patient care activities in electronic health records (EHR).
- **Infection Control Practices**: Implementing infection control measures in daily patient interactions.
- **Collaboration with Nursing Staff**: Actively collaborating with nursing staff to assist in implementing care plans.
- **Patient Care/Personal Care**: Assisted in bathing, cleaning and performing perineal care on patients.
- **Emotional Support for Patients**: Providing emotional support and companionship to enhance patients' mental well-being.
Student/Clinical Rotation
Muskogee Manor & Rehabilitation Center
Columbus, GA
04.2024 - 06.2024
- Recorded and logged all patient communication, including injuries and concerns.
- Worked with multidisciplinary team to provide complete care to patients.
- Report any issues to RN or LPN on duty.
- Perform personal care on patients.
- Feed patients who were incapable of attending the Dining room and/or feeding themselves.
- Provide care for 5-15 patients daily.
- Gained CNA experience
- Attend in service training for First Aide including CPR and BLS.
- Participated in training sessions focused on infection control and safety procedures.
Student/Clinical Rotation
Legacy at Old Town
Columbus, Ga
04.2024 - 06.2024
- Assisted client with daily living activities, provided companionship to those that were elderly, with developmental disabilities or traumatic brain injuries.
- Worked in geriatric/memory care.
- Performed personal care on patients.
- Consulted with health care team members to implement and evaluate patient care plans.
- Assisted in monitoring vital signs and documenting changes for patient assessments.
- Supported patients with mobility challenges during daily activities and rehabilitation exercises.
- Engaged residents in social activities to enhance mental stimulation and well-being.
Customer Service/Cashier
McDonald's
Phenix City, AL
06.2019 - 12.2023
- Managed the register, oversee cash and card transactions.
- Team Leader; supervised and trained new employees with extensive knowledge of policy and procedures .
- Delivered quality food and service to customers.
- Open and Closed the store efficiently .
- Processed customer orders skillfully during peak hours, maintaining service speed and accuracy.
- Handled customer inquiries and complaints, providing solutions to enhance satisfaction.
- Assisted in training staff on cash register operations and customer service techniques.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
PCA/Kitchen Help
Whispering Pines
Raleigh, NC
05.2023 - 08.2023
- Monitored dining area for cleanliness and promptly addressed any maintenance needs.
- Clean and sanitize resident rooms and common areas to maintain a healthy environment.
- Prepared ingredients and assisted chefs during meal preparation to ensure timely service.
- Served meals to residents, ensuring proper presentation and dietary requirements were met.
- Cleared dining areas efficiently to maintain a welcoming environment for guests.
- Delivered personal care to patients, ensuring comfort and dignity during daily activities.
- Assisted patients with daily living activities, promoting independence and wellbeing.
Server
Waffle House
Columbus, GA
07.2020 - 04.2023
- Presented orders to the kitchen.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Processed payments accurately and issued receipts
- Assisted customers with menu selections and provided recommendations based on preferences.
- Managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly.
Package Handler
FedEx Grounds
Midland, GA
08.2022 - 11.2022
- Scanned, sealed, and loaded various packages before packing them carefully onto the company trucks.
- Lifted 50 lbs or more.
- Ability to work in cold and hot temperatures for long periods of time..
- Inspected incoming shipments for damage or discrepancies, maintaining quality control standards.
- Operated hand-held scanners to track package movement within the facility accurately.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Confirmed packaging labels.
- Sorted packages by destination, optimizing loading efficiency and delivery accuracy.
Call Center Operator
Hamilton Relay Telecommunications
Columbus, GA
01.2019 - 06.2021
- Delivered exceptional customer service by converting the words spoken to the customer by their caller into. text on our relay phones especially for those who were deaf or hard of hearing.
- Coordinated communication between clients and service providers, ensuring information accuracy and timely responses.
- Documented call details meticulously, contributing to improved service delivery and accurate record-keeping.
- Demonstrated strong attention to detail with typing while also being able to type more than 40 words per minute.
Education
Bachelor of Science - Psychology
Columbus State University
Certified Nursing Assistant - undefined
Georgia Training Center
03.2024
Skills
- COMMUNICATION SKILLS
- CUSTOMER SERVICE
- HIPAA COMPLIANCE
- MICROSOFT OFFICE
- ALZHEIMERS AND DEMENTIA CARE
- TIME MANAGEMENT
- ACTIVE LISTENING SKILLS
- TYPING SKILLS
- ADAPTABILITY
- PROBLEM SOLVING
- TEAM WORKING
- ORGANIZATION
- PATIENT CARE
- RECORDING VITALS SIGNS
- COLOSTOMY CARE
- VITAL SIGN RECORDING
Certification
- CNA - Certified Nurse Assistant
- CPCT/A - Patient Care Technician/Assistant
- CPR Certified
- BLS Certified
ACHIEVEMENTS & AWARDS
Assistant Manager Mar 2024, Crew Trainer Dec 2023
Timeline
Certified Nursing Assistant
Capital Nursing and Rehabilitation Center
07.2024 - Current
Student/Clinical Rotation
Muskogee Manor & Rehabilitation Center
04.2024 - 06.2024
Student/Clinical Rotation
Legacy at Old Town
04.2024 - 06.2024
PCA/Kitchen Help
Whispering Pines
05.2023 - 08.2023
Package Handler
FedEx Grounds
08.2022 - 11.2022
Server
Waffle House
07.2020 - 04.2023
Customer Service/Cashier
McDonald's
06.2019 - 12.2023
Call Center Operator
Hamilton Relay Telecommunications
01.2019 - 06.2021
Certified Nursing Assistant - undefined
Georgia Training Center
Bachelor of Science - Psychology
Columbus State University