Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lilliana Boulton

Minneapolis,MN

Summary

Dedicated individual cable of using all available resources to complete job tasks in a highly effective manner and ensure customer satisfaction. These skills include learning store layouts to find product in a timely manner, using relevant tools to the job, including power equipment such as forklifts or order pickers when necessary, and having thorough knowledge of company inventory to satisfy the product needs of customers. Also believes it is important to gain an extensive understanding of a company's systems and procedures in order to combat any potential customer issues and find effective resolutions. As well as maintaining consistent and productive communication with customers about these potential issues to create effective resolutions to meet their expectations.

Overview

3
3
years of professional experience

Work History

Fulfillment Lead

Lowe's Home Improvement
04.2022 - Current
  • Picking merchandise from stock product to fulfill customer requests for pickup or delivery
  • Organizing the staging and storage space for orders to ensure easy pick up experience for customer
  • Oversee and direct other team members daily to complete work in an efficient manner
  • Properly train in new team members to ensure they were able to properly meet the expectations of the job
  • Complete weekly reports to ensure inventory was accurate and track any potential customer issues
  • Communicated with customers who had questions or problems regarding orders to resolve issues and ensure satisfaction
  • Operate power equipment, such as forklifts and orders pickers, to effectively complete orders and assist customers
  • Regularly lifting up to 70lbs in order to fulfill orders
  • Cover additional departments as needed including selling and stocking
  • Experience with store selling and ordering systems
  • Communicate with outside vendors and other third party companies to ensure customers needs are met

Online Personal Shopper

Hy-Vee, Inc.
10.2020 - 04.2022
  • Complete online grocery orders in an efficient and timely manner
  • Worked productively with customers to meet order requirements and service expectations.
  • Communicate with customers about out of stock items and find solutions
  • Oversee daily tasks and directing employees in the department
  • Loaded orders into customers vehicles during the pick up process

Education

High School Diploma -

Rockford High School
Rockford, MN
05.2022

Skills

  • Order Pulling
  • Customer Service
  • Organizational Skills
  • Computer Operation
  • Shift Management
  • Forklift
  • Order Picker
  • Reach Truck

Timeline

Fulfillment Lead

Lowe's Home Improvement
04.2022 - Current

Online Personal Shopper

Hy-Vee, Inc.
10.2020 - 04.2022

High School Diploma -

Rockford High School
Lilliana Boulton