Lilliana Sciola
Cheshire
Summary
Dedicated Behavioral Health Technician with experience at Around the Hearth LLC, skilled in mental health support and conflict resolution. Proven ability to implement effective de-escalation strategies and monitor patient progress, enhancing recovery outcomes. Committed to fostering positive relationships and ensuring safety in high-pressure environments.
Overview
2
2
years of professional experience
Work History
Behavioral Health Technician
Around the Hearth LLC
Milford, Connecticut
04.2026 - Current
Working with children that have been diagnosed with mental health disabilities.
Crew Member
Dunkin’
Cheshire, CT
03.2024 - 02.2026
Cleaning, Training Co-Workers, Managing Shifts, Making Food/Coffees, Brewing Coffees, POS systems, Order Taking, Handling Customer Complains, Customer Service, Money Handling, Conflict Management
Education
Associate of Science - Healthcare Administration
Connecticut State Community College
No Degree -
University of New Haven
West Haven, CTHigh School Diploma -
Cheshire High School
Connecticut Skills
- Active listening
- Conflict de-escalation
- Documentation skills
- De-escalation strategies
- Mental health support
- Conflict resolution
- Patient observation
- Case documentation
- Patient assessment
- Progress monitoring
- Self-care practices
- Incident reporting
- Safety management
- Recovery-oriented approach
- Mental health assessment
- Behavioral management
- Trauma-informed care
- Multitasking and organization
- Data collection
- Relationship building
- Social skills development
- Behavior intervention plans
- Applied behavior analysis
- HIPAA requirements
- Transition planning
Accomplishments
Attended a week-long boot camp styled program dedicated to teach and prepare for mental/physical exhaustion.
Timeline
Behavioral Health Technician
Around the Hearth LLC
04.2026 - Current
Crew Member
Dunkin’
03.2024 - 02.2026
Associate of Science - Healthcare Administration
Connecticut State Community College
No Degree -
University of New Haven
High School Diploma -
Cheshire High School