Lillian "Grace" Duncan
Rison,AR
Summary
Proven track record in enhancing patient and customer experiences at Jefferson Regional Hospital, showcasing expertise in HIPAA Compliance and exceptional organizational skills. Spearheaded initiatives to streamline front desk operations, achieving significant improvements in efficiency and patient satisfaction. Demonstrated ability to manage high-volume calls and appointments, underlining a commitment to excellence and a results-driven approach.
Overview
3
3
years of professional experience
Work History
Medical Receptionist
Jefferson Regional Hospital
08.2022 - 09.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Supported practice growth by promoting available services through marketing materials displayed in the reception area or provided during phone conversations with prospective clients.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
Store Assistant
Weston Petroleum
05.2021 - 11.2023
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Enhanced store appearance by creating visually appealing displays, ensuring cleanliness, and organizing products for easy accessibility.
- Greeted customers entering store and offered assistance with requirements.
- Assisted with inventory control measures such as cycle counts, physical inventories, and reconciling discrepancies in stock records.
- Remained calm and composed in tense situations involving angry or upset customers.
- Facilitated smooth transactions at the cash register, processing payments accurately and efficiently.
- Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
- Contributed to a positive work environment by building strong relationships with colleagues and working cooperatively on tasks.
- Increased sales and customer satisfaction through personalized servicing.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Rison High School
Rison, AR05.2021
Skills
Front Desk Operations
Telephone Etiquette
Appointment Scheduling
Medical Terminology
HIPAA Compliance
Records Management
Cash Handling
Critical Thinking
Organization and Time Management
Documentation and Recordkeeping
Calendar and Appointment Management
Insurance Verification
Timeline
Medical Receptionist
Jefferson Regional Hospital
08.2022 - 09.2024
Store Assistant
Weston Petroleum
05.2021 - 11.2023
High School Diploma -
Rison High School
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