Lillianna Anderson
Saratoga Springs
Summary
Dynamic General Manager with a proven track record at VASA Fitness, excelling in team collaboration and sales strategies. Achieved top regional rankings in memberships while enhancing employee productivity through effective coaching. Skilled in budget management and performance evaluation, driving operational success and fostering strong client relationships.
Overview
18
18
years of professional experience
Work History
General Manager
VASA Fitness
12.2024 - Current
- Managed high-volume operations across multiple departments to serve thousands of members weekly.
- Oversaw daily operations, staffing, scheduling, and performance execution for one of the busiest locations in the region.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Managed P&L driven decisions making, balancing revenue growth, labor efficiency, and cost control.
- Achieved top regional rankings multiple times in a row for memberships and sales.
- Coordinated activities across departments to optimize production, pricing, and sales strategies.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Cultivated and maintained strong relationships with key clients to enhance collaboration.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Prepared comprehensive reports for senior leadership highlighting key performance metrics and operational outcomes.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Analyzed existing processes for effectiveness and developed new systems to enhance overall productivity levels.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Identified improvement opportunities in business practices and collaborated with departments to implement actionable plans.
- Developed service and sales strategies to improve retention and revenue.
- Led execution of multiple product launches, promotions, and sales events with measurable ROI
- Hired, trained, and retained a high performing team in a fast paced, high-expectation environment.
- Led, coached and developed cross-functional leadership teams including managers, supervisors, and frontline staff.
General Manager
Aquatics Academy
South Jordan
03.2024 - 12.2024
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Developed and implemented strategic plans to improve service offerings.
- Oversaw budget management and resource allocation for various initiatives.
- Managed daily operations, ensuring efficiency across all programs.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Tracked monthly sales to generate reports for business development planning.
- Drafted legal contracts for programs, generating over 20k in monthly revenue.
Behavior Technician
Atascadero Unified District
01.2023 - 03.2024
- Provided direct face-to-face Applied Behavior Analysis (ABA) treatment services to children with a variety of special needs.
- Taught clients communication, play, friendship skills, and independence under program supervisor guidance, while addressing challenging behaviors.
- Deescalate any arising behaviors and actions and provide safety and security to the child and others.
- Supervised and supported children in group setting, ensuring individual care needs were met.
- Collect, organize, and summarize behavioral data on child's treatment goals.
- Participated in meetings and trainings to enhance understanding of client behavior services.
Personal Care Aid
Heavenly homes
01.2022 - 01.2023
- Companioned clients to enhance emotional well-being and reduce feelings of isolation.
- Administered medication to clients according to prescribed schedules.
- Cooked nutritious meals tailored to clients' dietary needs.
- Actively listened to clients to build trust and effectively address their needs.
- Maintained accurate care records and reported changes to the nursing team.
- Encouraging socialization and participation in community activities.
- Implemented patient care plans to ensure effective support.
- Communicating with families, co-workers and supervisors regarding care.
- Maintained a safe and comfortable home environment to promote client comfort and security.
Office Manager
Coastal Spine and Sport
01.2022 - 01.2023
- Develop and implement office policies and procedures.
- Supervise office staff.
- Monitored budget and billing payments to maintain financial accuracy.
- Maintain medical and staff records.
- Communicated with doctors and staff to identify office dysfunctions.
- Coordinated cleaning staff and emergency maintenance services for office upkeep.
- Ensured compliance with healthcare regulations and medical laws to uphold ethical standards.
- Assist doctor with treatment on patients.
Pharmacy Technician
CVS Pharmacy
01.2020 - 01.2022
- Run medications through insurance, contact doctors’ offices, and enter medications into the system.
- Prepared prescriptions accurately for pharmacist final clearance.
- Package and assemble medications for delivery.
- Load the robot device for medication dispense.
- Supported pharmacists by managing daily operational tasks in the pharmacy.
- Delivered exceptional guest services during medication pick up and drop off.
- Conducted customer care calls to resolve inquiries and enhance patient satisfaction.
- Maintain a clean environment while keeping supplies stocked.
- Assisted nurses with vaccine clinics and registered patients for regular vaccinations.
Caregiver
Amdal in home care
01.2019 - 01.2020
- Delivered personalized care to enhance individual client well-being.
- Facilitated self-care activities, including toileting, bathing, and changing, to promote client dignity and comfort.
- Supported nurses in executing medical procedures to ensure patient safety.
- Administered medications to patients according to prescribed schedules.
- Used devices such as Hoyer lifts to aid in patient transfer.
- Provided safe and efficient commute for patients to appointments and errands.
- Prepared desired meals and provided exceptional house cleaning and yard care.
- Achievements: Became the most requested caregiver. Earned bonus for zero call outs.
Waitress
red robin
01.2015 - 01.2017
- Greeted guests warmly, creating a welcoming atmosphere and enhancing their dining experience.
- Facilitated timely service, ensuring guests enjoyed fine dining without delays.
- Supported team members in diverse roles, fostering collaboration and streamlining service.
- Achievements: Won several competitions for highest sales and surveys. Frequently praised for outstanding service on the restaurant online rating system.
Waitress
Olive Garden
01.2013 - 01.2015
- Demonstrated extensive knowledge of various wines and their ideal food pairings.
- Executed new menu introduction strategies, driving average guest wine purchases up by 10%.
- Upsold alcohol, desserts, and appetizers, enhancing overall guest experience and increasing sales.
- Assisted in training of new waiters, ensuring attention to detail and company understanding of restaurant methodology and practices.
- Able to memorize an entire menu in a day, including ingredient combinations.
- Input guest orders, swipe credit cards, and enter cash amounts.
- Gained familiarity with various point of sale systems and standard restaurant equipment.
- Received in-depth training for proper food handling techniques including proper freezer placement, appropriate soup temperatures, and equipment cleaning processes.
- Achieved recognition through multiple competitions for excellence in wine sales and customer service.
Business Administration Assistant
Trucking Co.
01.2012 - 01.2015
- Verify and enter payroll for 10-20 employees.
- Executed data entry and computer application tasks to support operational efficiency.
- Organized and filed paperwork in designated locations to maintain order and accessibility.
- Interview and complete the hiring process for new employees.
- Managed dispatch of multiple drivers to correct routes while handling in-person personnel and documenting data.
- Coordinated with vendors to ensure accurate delivery, pickup, and drop-off of items.
General Manager, CSR, Delivery Expert, Assistant Manager
Dominos Pizza
01.2008 - 01.2014
- Managed day-to-day operations of the store.
- Established sales goals while promoting the area for more business.
- Ensured customer service standards were adhered.
- Prepared weekly schedules and monthly budgets, executing within established guidelines to ensure operational efficiency.
- Enhanced the developmental skills of associates and managers in a team setting.
- Selected, developed, and managed a staff of 25 plus team members.
- Designed and implemented new employee orientation procedures to facilitate smoother integration of new hires.
- Led management team in creating and implementing employee career development activities, enhancing associate retention and streamlining new hire processing.
- Trained fellow managers with motivational speech on how to raise sales and profit.
- Projected weekly, monthly sales while controlling cost.
- Created/executed sales and promoted programs for service area.
- Demonstrated ability to improve productivity and revenue through strategic initiatives.
- Achievements: Multiple raises and promotions. Earned certificates and pins for many areas of reached goals and competitions. Won the fastest pizza maker in my district.
Assitant manager
Toys r Us
01.2009 - 01.2012
- Guided 40 guests daily in selecting items, enhancing their shopping experience.
- Delivered targeted product recommendations, contributing to increased sales.
- Managed proper and attractive merchandise displays, ensuring strategic placement of products that maximized purchases.
- Stocked, replenished, and organized inventory with accuracy and efficiency, while completing functions faster than average associates.
- Supported team in cash register operations, inventory organization, product labeling, and merchandise unloading.
Education
Associate in Science - Pre-Nursing
02.2026
High School Diploma - Standard
Deep Creek High
Associate in Science - Business Administration
AA - Legal Studies: Business
AA - Legal Studies: Social Sciences
AA - Liberal Arts: Arts and Humanities
AA - Liberal Arts: Social and Behavioral Sciences
AA - Law, Public Policy, & Society
Certificate - Management Specialization
Certificate/License - Phlebotomy
Certificate/License - Pharmacy Technician
Certificate - Adult & Pediatric, First aid/CPR/AED
Skills
- Management and leadership
- Sales and upselling
- Staff development
- Performance evaluation
- Team collaboration
- Customer service excellence
- Negotiation techniques
- Conflict resolution
- Communication skills
- Public speaking
- People development
- Community engagement
References
- Cole Rogers, 2 year | Housekeeping, 805-540-8389
- Tammy Gordan, 14 years | Manager, 757-287-3825
- Amber Hoffa, 5 years | Childcare & Co-worker, 805-291-7965
Timeline
General Manager
VASA Fitness
12.2024 - Current
General Manager
Aquatics Academy
03.2024 - 12.2024
Behavior Technician
Atascadero Unified District
01.2023 - 03.2024
Personal Care Aid
Heavenly homes
01.2022 - 01.2023
Office Manager
Coastal Spine and Sport
01.2022 - 01.2023
Pharmacy Technician
CVS Pharmacy
01.2020 - 01.2022
Caregiver
Amdal in home care
01.2019 - 01.2020
Waitress
red robin
01.2015 - 01.2017
Waitress
Olive Garden
01.2013 - 01.2015
Business Administration Assistant
Trucking Co.
01.2012 - 01.2015
Assitant manager
Toys r Us
01.2009 - 01.2012
General Manager, CSR, Delivery Expert, Assistant Manager
Dominos Pizza
01.2008 - 01.2014
Associate in Science - Pre-Nursing
High School Diploma - Standard
Deep Creek High