Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Lilliaunna Harris

New Smyrna Beach,FL

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

1
1
year of professional experience

Work History

Server

Surge Sorese
01.2023 - Current
  • Served food and promptly with focused attention to customer needs.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Used slow periods to restock supplies,, trays, and delivery bags.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Answered customers' questions, recommended items, and recorded order information.

Crew Member

McDonald's
06.2022 - 12.2022
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Assisted other team members to achieve goals.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Became familiar with products to answer questions and make suggestions.

Education

High School Diploma -

New Smyrna Beach High School
New Smyrna Beach, FL
05.2025

Skills

  • Transactions and Cash Handling
  • Contamination Prevention
  • Guest Relations Management
  • Cool Under Pressure
  • Conflict and Complaint Resolution
  • Ordering Procedures
  • Ability to Lift 30 Pounds
  • Menu Item Recommendation

Accomplishments

  • I'm a AVID student of almost 3 years
  • I maintain high grades in school and get my work completed
  • I have worked at a family owned business for around 9 months

Timeline

Server

Surge Sorese
01.2023 - Current

Crew Member

McDonald's
06.2022 - 12.2022

High School Diploma -

New Smyrna Beach High School

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Lilliaunna Harris