Lilliaunna Harris
New Smyrna Beach,FL
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
1
1
year of professional experience
Work History
Server
Surge Sorese
New Smyrna Beach, FL (On-Site)
01.2023 - Current
- Served food and promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Used slow periods to restock supplies,, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Answered customers' questions, recommended items, and recorded order information.
Crew Member
McDonald's
New Smyrna Beach (On-Site)
06.2022 - 12.2022
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
Education
High School Diploma -
New Smyrna Beach High School
New Smyrna Beach, FL05.2025
Skills
- Transactions and Cash Handling
- Contamination Prevention
- Guest Relations Management
- Cool Under Pressure
- Conflict and Complaint Resolution
- Ordering Procedures
- Ability to Lift 30 Pounds
- Menu Item Recommendation
Accomplishments
- I'm a AVID student of almost 3 years
- I maintain high grades in school and get my work completed
- I have worked at a family owned business for around 9 months
Timeline
Server
Surge Sorese
01.2023 - Current
Crew Member
McDonald's
06.2022 - 12.2022
High School Diploma -
New Smyrna Beach High School