Summary
Overview
Work History
Education
Skills
Languages
Timeline
Lillie Barrera

Lillie Barrera

San Antonio,TX

Summary

Accomplished Team Lead at Walmart, adept in fostering team collaboration and enhancing customer satisfaction through meticulous quality control and effective coaching. Leveraged attention to detail and relationship-building skills to drive performance improvements, achieving significant milestones in team development and service excellence. Proven track record in mentoring and strategic goal setting, ensuring operational success and exceeding customer expectations.

Overview

16
16
years of professional experience

Work History

Team Lead

Walmart
11.2013 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
  • Evaluated customer needs and feedback to drive product and service improvements.

Driver, Warehouse Orders

Amazon Flex
06.2022 - 12.2024
  • Maintained safe driving records by strictly following traffic rules and regulations.
  • Performed daily vehicle inspections, identifying potential issues before they escalated into costly repairs.
  • Loaded and unloaded trucks using pallet jacks or forklifts when required, ensuring proper handling of items.
  • Provided exceptional customer service at the point of delivery, addressing concerns and answering questions as needed.
  • Enhanced customer satisfaction with timely deliveries and professional communication during pickups and dropoffs.
  • Collaborated with warehouse staff for efficient loading and unloading of cargo, minimizing delays in the supply chain process.
  • Obtained signatures upon delivery completion, confirming receipt of goods by customers in a timely manner.
  • Handled sensitive materials with care, ensuring no damage occurred during transportation or storage periods.
  • Managed time efficiently while on the road to meet strict deadlines for multiple deliveries per shift.
  • Maintained detailed logs of miles driven, hours worked, fuel expenses, vehicle maintenance activities.
  • Improved delivery efficiency by optimizing routes and adhering to schedules.
  • Utilized GPS navigation systems effectively for precise route guidance and seamless transport between destinations.
  • Resolved any discrepancies between actual stock and inventory records, ensuring the accuracy of warehouse data.
  • Operated vehicle safely in highly congested areas with no traffic violations.

Laborer

Toyota Motor Manufacturing
02.2009 - 11.2013
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
  • Improved worksite efficiency by maintaining clean and organized work areas.
  • Performed general housekeeping and cleaning tasks.

Education

Southwest Highs School, San Antonio, TX
05.1998

Skills

  • Attention to detail
  • Conflict resolution
  • Customer focus
  • Coaching and mentoring
  • Performance monitoring
  • Performance improvement
  • Quality control
  • Workplace safety
  • Schedule management
  • Trend tracking
  • Influencing skills
  • Relationship building
  • Invoice verification
  • Human resources management
  • Teamwork and collaboration
  • Team supervision
  • Goal setting
  • Leading team meetings
  • Cash handling
  • Client service
  • Onboarding and orientation
  • Multitasking
  • Organizational skills

Languages

Spanish
Limited Working

Timeline

Driver, Warehouse Orders - Amazon Flex
06.2022 - 12.2024
Team Lead - Walmart
11.2013 - Current
Laborer - Toyota Motor Manufacturing
02.2009 - 11.2013
Southwest Highs School - ,
Lillie Barrera