Lillie Cohen
Gastonia,NC
Summary
Seeking Customer Support Specialist role with 15 years of relevant experience. Skilled in clear communication, efficient call handling, and maintaining high customer satisfaction. Proven track record in precise documentation, adherence to protocols, and achieving performance metrics.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pharmaceutical Delivery Driver
Medzoomer
Charlotte, NC
10.2022 - Current
- Executed precise adherence to delivery timelines and security measures in transporting pharmaceutical goods.
- Ensured accountability by maintaining thorough inventory documentation.
- Managed maintenance tasks for delivery vehicles, securing high safety and performance levels.
- Executed timely distribution of up to 85 packages per shift.
Insurance Agent
Teletech
Concord, NC
07.2023 - 11.2023
- Detailed key aspects of insurance policies, guaranteeing client comprehension.
- Analyzed client needs through specialized software to generate precise insurance quotes and finalize policies.
- Contributed to achieving a 95% target metric by maintaining compliance with regulations.
Phone Representative
Datalot
Charlotte, NC
03.2021 - 08.2021
- Achieved and maintained high-quality customer support aligning with company goals.
- Used active listening strategies for accurate assessment and response to client concerns.
- Effectively handled calls with an average duration of 5-6 minutes, showcasing excellent time-management.
Education
GED - General Education Development
Temple University
06.2011
Skills
- Customer Relations
- Sales Performance Optimization
- Inventory Control
- Data Analysis
- Initiative Development
- Analytical Problem Solving
- Conflict Resolution
- Effective Time Management
- Strategic Planning
- Route Optimization
- Effective Multitasking
- Computer Proficiency
- Time Allocation Skills
- Technical Troubleshooting
Certification
Certified Personal Lines, Insurance Agent, 08/01/23
Timeline
Insurance Agent
Teletech
07.2023 - 11.2023
Pharmaceutical Delivery Driver
Medzoomer
10.2022 - Current
Phone Representative
Datalot
03.2021 - 08.2021
GED - General Education Development
Temple University
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