Lillie Cullen
Cottage Grove,OR
Summary
Driven Patient Care Coordinator adept at planning care, coordinating interdisciplinary teams and making strategic improvements. Decisive leader and creative problem solver with 15 years of healthcare experience.
Overview
16
16
years of professional experience
Work History
Patient Care Coordinator
Oregon Lung Specialists
01.2010 - Current
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Worked with patients to schedule tests and procedures.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
- Managed complex calendars for multiple medical practitioners, verifying accuracy of all appointments.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
- Managed patient flow and triage calls to prioritize patient needs and put efficient use of clinic resources.
- Answered phone calls for 9 physician pulmonary medical clinic, scheduling appointments, and handling patient inquiries.
Patient Registration Specialist
Oregon Medical Group ENT/Family Practice
01.2008 - 01.2010
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Gathered demographic and insurance information to register patients for medical appointments.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Collected payments and co-pays from patients
- Followed up on missed appointments with patients to reschedule and promote continuity of care.
Education
High School Diploma -
El Camino High School
South San Francisco, CA06.2007
Skills
- Patient Relations
- Schedule Management
- Reception Oversight
- Data Entry
- Scheduling
- Employee Supervision
- Critical Decision-Making
- Customer Service
- Multitasking and Organization
- Patient Flow Management
Timeline
Patient Care Coordinator
Oregon Lung Specialists
01.2010 - Current
Patient Registration Specialist
Oregon Medical Group ENT/Family Practice
01.2008 - 01.2010
High School Diploma -
El Camino High School
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