Lillie Staton
Chesapeake,VA
Summary
Organized Cash Office Clerk with experience in managing financial transactions, assisting customers with inquiries, and overseeing cash handling procedures. As a Cash Office Clerk, responsible for the daily processing of all forms of tender, preparing and signing out register bags, reconciling returned register bags and petty cash funds, and preparing daily deposits. Strengths include strong analytical skills, ability to handle high-volume transactions, and attention to detail.
Overview
7
7
years of professional experience
Work History
Administrative Assistant-Cash Office Clerk
Lowe's Home Improvement Center, Erie Pa
Chesapeake, Virginia
02.2019 - Current
- Counted currency, coins, and checks received, by hand or using the currency-counting machine, to prepare them for deposit to branch bank.
• Ordered a supply of cash to meet daily needs.
• Called the bank to order money and to make bank deposits daily.
• Worked on the customer service desk answering the phones and taking care of the customer's needs
• Audited all registers on a daily basis.
• Researched all variances.
• Completed all paperwork for the in-store and corporate office.• Responsible for all the audits of all registers in the store and taking care of customers.
• Performed administrative support tasks, such as transcribing handwritten information, operating calculators or computers to work with pay records, invoices, balance sheets, and other documents.
• Heard and resolved complaints from customers.
• Counted down all registers that were used from the day before.
• Made sure to have all registers opened and ready for head cashiers before opening time.
• Checked for overages and shortages on each register.
• Filed and maintained records.
Customer Service Representative
Lowe's Home Improvement
Chesapeake, VA
02.2018 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Some College (No Degree) - General Studies
Tidewater Community College
Chesapeake, VAHigh School Diploma -
Indian River High School
Chesapeake, VA06-2008
Skills
- Check processing
- Records retrieval
- Mail handling
- Reception oversight
- Research
- Bookkeeping
- Coordination
- Verbal communication
- File organization
- Customer service
- Strong interpersonal skills
- Invoice processing
- Purchase orders organization
- Critical thinking
- Account management
- Report analysis
- Sensitive material handling
- Database management
- 10-key proficiency
- Multi-task management
- Accounting skills
- Reading comprehension
- Time management
- Problem-solving
- Data collection
- Time and labor control
- Dedicated team player
Timeline
Administrative Assistant-Cash Office Clerk
Lowe's Home Improvement Center, Erie Pa
02.2019 - Current
Customer Service Representative
Lowe's Home Improvement
02.2018 - Current
Some College (No Degree) - General Studies
Tidewater Community College
High School Diploma -
Indian River High School