Lilly Castillo
Santa Rosa,CA
Summary
Experienced cashier with an excellent record of customer service satisfaction and attention to detail. Enhances customer experiences with genuine connection even in a fast-paced environment. Committed to accuracy, efficiency, and meeting team goals.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Walgreens
06.2022 - Current
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Operated cash register for cash, check, and credit card transactions with proficiency.
- Frequently practiced de-escalation tactics
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer phone calls frequently and promptly to avoid on-hold wait times.
- Provided training and support to new associates to help provide high-quality customer service.
- Informed customers about special promotions and provided detailed information for various products.
- Consistent high energy and positive attitude
Student Teacher Intern
Garin Elementary
08.2022 - 08.2023
- Created lesson plans and taught them in the classroom.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Served as a mentor and role-model for students, exemplifying hardworking and caring behavior.
Education
High School Diploma -
Liberty High School
Brentwood, CA06.2023
Skills
- Customer Service
- Customer Support
- Cash Handling
- Register Experience
- Product Knowledge
- Teamwork
- Critical Thinking Problem Solving
- Communication
- Time Management
- Reliability
- Flexibility
- Math Skills
Timeline
Student Teacher Intern
Garin Elementary
08.2022 - 08.2023
Customer Service Associate
Walgreens
06.2022 - Current
High School Diploma -
Liberty High School
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