My Interests include my family, travel and history
Lilly Dorta-Parnell
Melbourne,FL
Summary
I am a results-driven, front desk professional experienced in managing medical records and optimizing appointment scheduling. Known for exceptional customer service and meticulous attention to detail, committed to enhancing operational efficiency and patient experiences.
I am certain I could be an asset to your team.
Overview
12
12
years of professional experience
Work History
Front Desk Medical Receptionist
Dr Bean / Cardiology Associates of Central Brevard
1600 W. Eau Gallie Blvd Ste 102
10.2013 - 03.2026
- Streamlined patient appointment processes and scheduling diagnostic testing, to optimize daily workflow and clinic schedule. Including communicating appointment reminders.
- Verified insurance eligibility, including obtaining HMO referrals, when needed, and ensured precise processing of patient information.
- Managed patient record organization to ensure adherence to confidentiality standards and regulatory requirements, as well as verified all records were obtained prior to evaluation.
- Monitored and enforced confidentiality measures for all patient records, ensuring adherence to HIPAA regulations.
- Managed a high volume of incoming calls, with multiple phone lines addressing inquiries, and providing exceptional customer service to patients.
- Managed financial transactions involving copayments and self-pay fees in compliance with company payment collection policies.
- Regularly updated patient demographic and insurance records to ensure precision in data entry tasks.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Facilitated smooth office operations by managing multi-line phone systems and directing calls and messages to appropriate staff members.
Education
No Degree - General Studies
Miami Dade Community College
Miami, FLBachelor of Science - Education
University of Central Florida
Orlando, FLSkills
- Front Desk and Schedule management
- Medical Records management
Provider's schedules
established patients, new patients, referred patients and hospital follow ups
Including but not limited to, chart preparation for provider's clinic
- Referral management
- Professional Reception and General patient care management
- Highly Dependable
new patients and HMO patients
Interests
Timeline
Front Desk Medical Receptionist
Dr Bean / Cardiology Associates of Central Brevard
10.2013 - 03.2026
No Degree - General Studies
Miami Dade Community College
Bachelor of Science - Education
University of Central Florida