Lilly Ferguson
Solon Springs,AR
Summary
Dedicated customer support specialist with a strong background at MJs Pizzeria. Proven multitasking skills contribute to a positive atmosphere for guests. BLS certified and skilled in telephone communication, focused on improving guest satisfaction and staff training for high service standards.
Overview
2
2
years of professional experience
Work History
Hostess
MJs Pizzeria
Springdale, AR
11.2023 - Current
- Responded to customer questions about hours, seating arrangements, and menu offerings.
- Exhibited strong multitasking skills by balancing phone inquiries, guest greetings, and reservation management.
- Created a friendly atmosphere by warmly welcoming customers upon arrival.
- Managed reservations and to-go orders while communicating accurate wait times.
- Facilitated training for new host staff on maintaining professionalism and efficiency.
- Coordinated with front of house staff to adjust seating for larger groups.
- Assisted servers during busy periods to improve food delivery efficiency.
- Maintained organized and clean front lobby to uphold establishment's inviting ambiance.
Education
No Degree - Medical Assisting
Petra Allied Health
Springdale, ARNo Degree - BLS & CPR
Petra Allied Health
Springdale, AR08.2025
GED
NorthWest Arkansas Community College
Bentonville, AR12.2023
Skills
- Customer support expertise
- Effective multitasking
- Compassionate care
- Telephone communication
- Phlebotomy practices
- BLS certified
Timeline
Hostess
MJs Pizzeria
11.2023 - Current
No Degree - Medical Assisting
Petra Allied Health
No Degree - BLS & CPR
Petra Allied Health
GED
NorthWest Arkansas Community College