Lilly Montgomery
Sioux Falls,sd
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
34
34
years of professional experience
Work History
Avera Patient Financial Services
Avera McKennan Hospital & University Health Center
09.2018 - Current
- Reviewed and processed customer invoices, credits, and payments accurately.
- Assisted customers with inquiries regarding their bills and payment options.
- Researched discrepancies between customer invoices and payments received.
- Contributed to a positive work environment by collaborating effectively with fellow team members, sharing knowledge and best practices.
- Explained payment requirements, accepted payment methods and billing procedures.
- Resolved complex insurance and customer payment issues by providing options or escalating problems to supervisors.
Cage Supervisor
Grand Falls Casino Resort
04.2015 - 09.2018
- Balancing vault for incoming and outgoing shifts, scheduling lunch and dinner breaks during shifts, verifying transactions including poker chips and poker buys, processing jackpots including processing dos accounts for winners that owe taxes, processing checks for patrons and deposits at the end of shifts, balancing kiosks and ATM transactions
- Observed and monitored status and cash inventory levels of ticket redemption kiosk machines to support maximum performance and availability to casino guests.
Customer Service Representative
citibank
01.1996 - 04.2014
- Maintain accurate detailed and organized accounting records, verbal collection calls with detail and accuracy as to the customer conversation, resolve client discrepancies/research and reconcile accounting disputes, negotiate payment arrangements to pay down credit cards, processed fraudulent information, determining and justifying credit line increases, used the incoming and outgoing dialer system, handled all customer relations issues in a gracious manner and in accordance with company policies, answered customer telephone calls promptly and in an appropriate manner
Accounts Receivable Supervisor
Burlington Coat Factory
01.1991 - 01.1996
- Scheduling staff, setting sales displays, intake and processing freight, entering invoices and filing, inventory control and auditing of stores, traveled with company to set up new stores
Education
High School Diploma -
Excelsior Springs High School
Excelsior Springs, MOSkills
- Professional Telephone Demeanor
- Information Protection
- Data Entry Experience
- Insurance Collaboration
- Insurance Verification
- Issue Research
- Customer Service
- Providing Information and Resources
- Resolving Problems
- Quality Standards and Protocols
Education and Training
other
Education - High School Diploma
Excelsior Springs High School, Excelsior Springs, Missouri, 1987
Timeline
Avera Patient Financial Services
Avera McKennan Hospital & University Health Center
09.2018 - Current
Cage Supervisor
Grand Falls Casino Resort
04.2015 - 09.2018
Customer Service Representative
citibank
01.1996 - 04.2014
Accounts Receivable Supervisor
Burlington Coat Factory
01.1991 - 01.1996
High School Diploma -
Excelsior Springs High School
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