Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Lilly Reich

Brooklyn

Summary

Results-driven professional dedicated to providing outstanding customer service and maximizing sales.

Overview

6
6
years of professional experience

Work History

Sales Associate

Whim
Houston
06.2015 - 08.2018
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Assisted customers by curating personalized options tailored to their preferences.
  • Wrote tag labels for clothing and accessory items.
  • Maintained cleanliness of store environment (e.g, cleaning dressing rooms and organizing clothing racks).
  • Tracked sales performance metrics to stay up-to-date on latest trends.
  • Processed returns, exchanges, and refunds in accordance with store policies.

Front Desk Receptionist

Stevenson Gym at Bard College
Annandale-on-Hudson
01.2013 - 05.2015
  • Greeted guests and facilitated sign-up sheet for gym classes.
  • Answered incoming calls, directed them to appropriate personnel and took messages.
  • Maintained an organized reception area and ensured that all guests were attended promptly.
  • Handled payment transactions, balancing the register at the end of each shift.
  • Monitored visitor access control systems including issuing identification badges when necessary.

Education

Master of Science - Biomedical Informatics

University of Chicago
Chicago, IL
03-2020

Bachelor of Arts - Computer Science

Bard College
Annandale-on-Hudson
05-2015

Skills

  • Customer service
  • Product knowledge
  • Sales tracking
  • Customer engagement
  • Visual merchandising
  • Organizational skills
  • Conflict resolution
  • Attention to detail
  • Problem solving

Affiliations

  • Phone banked for Kamala Harris Campaign during 2024 reelection.
  • Academic tutor for City Tutors, a nonprofit tutoring organization that caters to low-income children based in NYC.

Timeline

Sales Associate

Whim
06.2015 - 08.2018

Front Desk Receptionist

Stevenson Gym at Bard College
01.2013 - 05.2015

Master of Science - Biomedical Informatics

University of Chicago

Bachelor of Arts - Computer Science

Bard College

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Lilly Reich