Lilly Webb
197 Quail Run Rd,Conway
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, proven through reviews and costumer returns. Proven ability to enhance guest satisfaction through personalized service and effective problem-solving. Expertise in cash handling and multitasking, consistently optimizing dining experiences and increasing sales through strategic menu suggestions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Hard Rock Cafe
Myrtle Beach, SC
06.2026 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely order fulfillment.
- Maintained cleanliness and organization of dining area for optimal guest experience.
- Assisted in training new servers on menu items and service protocols.
- Suggested daily specials to increase sales and enhance guest enjoyment.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
Crab Alley
Ocean City, MD
06.2022 - 08.2025
- Provided exceptional customer service in fast-paced dining environment.
- Assisted with menu knowledge and food pairing recommendations for guests.
- Processed orders efficiently using point-of-sale systems.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Head Hostess
Old Mill Crab House
Delmar, DE
10.2021 - 08.2023
- Welcomed guests, ensuring a positive first impression upon arrival.
- Managed reservation system, optimizing table assignments for efficient service flow.
- Coordinated with servers and kitchen staff to meet guest needs promptly.
- Maintained cleanliness and organization of front-of-house areas, enhancing guest experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Education
Forensic Psychology
Coastal Carolina University
Conway, SC07.2026
Skills
Strong work ethic
Exceptional customer service
Cash handling
Hospitality service expertise
Sales expertise
Front-of-house display creation
Multitasking and organization
Warm and friendly
Problem-solving
Certification
-CNA
-Stop the Bleed
-Childcare certification
-CPR
-ServSafe
-Drivers License
-Mental Health Consultation
Timeline
Server
Hard Rock Cafe
06.2026 - Current
Server
Crab Alley
06.2022 - 08.2025
Head Hostess
Old Mill Crab House
10.2021 - 08.2023
Forensic Psychology
Coastal Carolina University