Wanting to attend Gadsden State Community College in the Spring semester of 2027, to obtain a license and certificate to become a nail technician Overall artistry and creativity have been a lifelong passion, stemming into a small interest of potentially also becoming a tattoo artist Other than the two majors, physical fitness and wellbeing, as well as overall business and customer support, as I do have hopes of one day owning a salon, or at the very least managing one
Lillyanna Redick
Jacksonville
Summary
Proficient trainer and personality-driven with a strong work ethic. Multiple examples of bringing team members closer together, especially in stress-inducing rushes and situations. Plenty of experience with minor duties such as general cleaning and stocking, as well as bigger responsibilities such as handling cash and understanding a new POS system. Outgoing, approachable, and eager to assist a team with a proud smile.
Overview
2
2
years of professional experience
Work History
Team Trainer
Chick-fil-A
Jacksonville, AL
03.2024 - Current
- Trained team members on operational procedures and customer service standards.
- Implemented best practices that improved team productivity and service quality.
- Collaborated with management to identify training needs and address skill gaps within the team.
- Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Handled dissatisfied and aggravated situations, both presented by fellow Team Members and by guests, with a positive attitude and accomodations that ensured a positive outcome for all involved.
Education
High School Diploma -
Jacksonville High School
Jacksonville, AL05-2024
Skills
- Customer service
- Problem-solving
- Team leadership and supervision
- Team collaboration
- Cash handling
- Role modeling
- Employee motivation
- POS systems
Interests
Timeline
Team Trainer
Chick-fil-A
03.2024 - Current
High School Diploma -
Jacksonville High School