LILY BEALS
Yorktown,VA
Summary
Detail-oriented team player with strong organizational and problem-solving skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Passionate about creatively communicating an organization's mission and values.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Anvil Campground
09.2023 - 04.2024
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor
- Responded to customer requests for products, services, and company information
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Guest Service Associate
European Wax Center
07.2022 - 09.2023
- Managed front desk operations, ensuring smooth and pleasant guest experience
- Resolved customer complaints diplomatically, resulting in enhanced guest relations
- Contributed positively towards achieving team targets by cross-selling additional amenities and products during interactions with guests
- Created lasting relationships with loyal customers by anticipating their needs, leading to increased return visits
Lead Professional Cleaner
Colonial Cleaners
03.2020 - 06.2022
- Responsible for completing tasks promptly without direct supervision
- Demonstrated flexibility in adapting to varied work schedules for different clients' needs.
- Increased client retention rate through consistent attention to detail and thoroughness in all tasks performed.
- Used time management and efficient cleaning methods to meet deadlines.
Cashier & Caterer
Alpha Pitt Smokers
10.2019 - 01.2021
- Used verbal and non-verbal cues to effectively execute the assignment at hand
- Constant interaction with guests and management to successfully deliver on expectations
- Captured photographs at events for use on social media
- Worked closely with shift manager to solve problems and handle customer concerns
Front Desk Associate
Planet Fitness
11.2018 - 10.2019
- Sales were imperative to this role and required deep knowledge of services offered
- Completed multiple tasks promptly to assist with new location opening
- Handled high-pressure situations calmly, maintaining professionalism at all times
- Developed strong rapport with returning guests through attentive service and personalized interactions
Education
Visual Arts Associate -
Virginia Peninsula Community College
Hampton, VA05.2025
Skills
- Customer assistance and interaction
- Proficient in Microsoft Office and Google Docs
- Skilled in Adobe Photoshop, Adobe Illustrator, and Adobe Lightroom
- Exceptional time management
- Strong decision-making skills
- Service prioritization
- Problem-solving abilities
- Adaptive team player
- Data entry
- Complaint Handling
- Patience and composure
Awards
- Photography Competition - First Place
- Graphic Design Competition - First Place
- Photography Competition - Second place
Community Service
- Mission Trip to New York - Restoring homes damaged in hurricane
- Mission Trip to West Virginia - Restoring homes
- Volunteering for Love Week with Waters Edge Church
Volunteering
At Waters Edge Church, I utilized my skills and creativity to support both internal and external events. I helped design internal graphics for staff events and provided creative support for annual events such as Women's Night.
Timeline
Customer Service Representative
Anvil Campground
09.2023 - 04.2024
Guest Service Associate
European Wax Center
07.2022 - 09.2023
Lead Professional Cleaner
Colonial Cleaners
03.2020 - 06.2022
Cashier & Caterer
Alpha Pitt Smokers
10.2019 - 01.2021
Front Desk Associate
Planet Fitness
11.2018 - 10.2019
Visual Arts Associate -
Virginia Peninsula Community College