Lily Forbes
Amarillo
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain a positive store environment.
Overview
4
4
years of professional experience
Work History
Sales Associate
American Eagle Outfiters
09.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges, and refunds following store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Sales Associate
The Rustic Leopard
05.2023 - 08.2023
Sales Associate
Sweet T's Clothing Boutique
04.2021 - 07.2022
Education
Bachelor of Arts - History
West Texas A&M University
Canyon, TX05-2027
Associate of Science - General Studies
Amarillo College
Amarillo, TX05-2025
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Reliable and punctual
- Excellent people skills
- Listening skills
- Cash handling
- Relationship building
- Stocking and receiving
- Sales expertise
- Product recommendations
- Merchandise display
Timeline
Sales Associate
American Eagle Outfiters
09.2023 - Current
Sales Associate
The Rustic Leopard
05.2023 - 08.2023
Sales Associate
Sweet T's Clothing Boutique
04.2021 - 07.2022
Bachelor of Arts - History
West Texas A&M University
Associate of Science - General Studies
Amarillo College
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